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      Humanising digital CX: balancing automation and empathy
      Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy.
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      CX in EMEA: The five defining trends of 2025
      We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections.
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      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
      View more
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
      View more
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Central government

Public services

Customer experience

Capita Ireland extends Eircode contract

Capita
Capita has extended its contract with the Department of the Environment, Climate and Communications (DECC) to operate Eircode, the National Postcode System in Ireland.
01/11/2023
2 Mins read
News
Selborne banner

Defence

Learning & development

Workforce development

RUSI & Capita report on modernising defence training

Capita
New analysis conducted by the Royal United Services Institute (RUSI) with Capita – “Goodbye Mr Chips?” looks at modernising defence training for the 21st century.
31/10/2023
3 Min reads
News
Navy-200017284

Defence

Capita-led Team Fisher completes final milestone of Royal Navy modernisation contract

Capita
Team Fisher, the Capita-led consortium driving the Royal Navy training transformation, has completed the final milestone set out in its original contract.
02/10/2023
4 mins read
News
person at home

Central government

Public services

Capita signs contracts to deliver Functional Assessment Service

Capita
Capita has signed contracts to deliver FAS assessments for the Department for Work and Pensions (DWP) and for the Department for Communities (DfC).
21/09/2023
2 Min reads
News
Education - Teacher in the classroom with students

Education

DfE appoints 5 additional Flexible Working Ambassador multi-academy trusts and schools to work with Capita

Capita
Department for Education (DfE) has appointed 5 further Flexible Working Ambassador Multi-Academy trusts and schools (FWAMS).
20/09/2023
2 mins read
News
customer experience-Abstract future

Customer experience

Capita Major Contender in Everest Group CX Services PEAK Matrix

Capita
Capita is recognised by the Everest Group at the top of the Major Contenders group in the 2023 EMEA Customer Experience Management (CXM) Services PEAK Matrix®.
18/09/2023
2 Min reads
News

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Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

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