Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Showing 198 search results Central government Public services Customer experience Capita Ireland extends Eircode contract Capita Capita has extended its contract with the Department of the Environment, Climate and Communications (DECC) to operate Eircode, the National Postcode System in Ireland. 01/11/2023 2 Mins read News Defence Learning & development Workforce development RUSI & Capita report on modernising defence training Capita New analysis conducted by the Royal United Services Institute (RUSI) with Capita – “Goodbye Mr Chips?” looks at modernising defence training for the 21st century. 31/10/2023 3 Min reads News Defence Capita-led Team Fisher completes final milestone of Royal Navy modernisation contract Capita Team Fisher, the Capita-led consortium driving the Royal Navy training transformation, has completed the final milestone set out in its original contract. 02/10/2023 4 mins read News Central government Public services Capita signs contracts to deliver Functional Assessment Service Capita Capita has signed contracts to deliver FAS assessments for the Department for Work and Pensions (DWP) and for the Department for Communities (DfC). 21/09/2023 2 Min reads News Education DfE appoints 5 additional Flexible Working Ambassador multi-academy trusts and schools to work with Capita Capita Department for Education (DfE) has appointed 5 further Flexible Working Ambassador Multi-Academy trusts and schools (FWAMS). 20/09/2023 2 mins read News Customer experience Capita Major Contender in Everest Group CX Services PEAK Matrix Capita Capita is recognised by the Everest Group at the top of the Major Contenders group in the 2023 EMEA Customer Experience Management (CXM) Services PEAK Matrix®. 18/09/2023 2 Min reads News Pagination First page « First Previous page ‹ Previous … Page 11 Page 12 Current page 13 Page 14 Page 15 … Next page Next › Last page Last »