Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Showing 198 search results Corporate information Capita agrees to sell stake in Fera and completes non-core disposal programme Capita Capita announces it has agreed to sell its 75% stake in Fera Science Limited to Bridgepoint Group plc as it completes its non-core disposal programme. 04/12/2023 4 Mins read News Company news Capita plc implementing significant cost reduction programme Capita Based on an organisational review, Capita will start employee consultation programmes expected to deliver savings of £60m on an annualised basis from Q1 2024. 21/11/2023 2 Min reads News Central government Public services Artificial intelligence Corporate information Capita selected to administer the Civil Service Pension Scheme Capita Capita has secured a contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from Sept 2025 in a deal worth £239m over 10 years. 20/11/2023 2 Mins read News Corporate information Completion of the sale of travel businesses Capita Capita has completed the sale of its travel and events businesses Agiito and Evolvi to Clarity Travel Ltd on the terms announced on 10 August 2023. 15/11/2023 1 Mins read News Corporate information Update on CEO succession at Capita plc Capita Adolfo Hernandez will succeed Jon Lewis as Chief Executive Officer on 17 January 2024, at which time Jon will step down from the Board. 10/11/2023 2 mins read News Customer experience Celebrating top talent in South Africa Capita Capita South Africa colleagues were well represented at the Cape BPO Awards with five finalists and three winners recognised as business process outsourcing top achievers. 02/11/2023 1 Mins read News Pagination First page « First Previous page ‹ Previous … Page 10 Page 11 Current page 12 Page 13 Page 14 … Next page Next › Last page Last »