Navigating a new era of smart retailing
➥ Improvement in online conversion rate with predictive analytics
Retail customers are shifting from experience to participation and ownership
As everyone looks to make their money go further, retail brands are navigating raised operating costs, ongoing supply chain pressures and narrowing profit margins.
We’ve been working with leading consultancy Future Collective to produce an in-depth report for the retail industry, identifying growth opportunities over the next 24 months and providing insights into what consumers are looking for, how retail can strengthen emotional relationships with their brand and how they can meet today’s expectation of personalisation.
At Capita, we create seamless retail experiences. We look at the big picture, to make every small moment count, strengthening businesses so they can adapt as markets and customer demand continue to change.
Our expertise in analytics and insight powers our understanding of your customers’ behaviours, pinch points and unmet needs to help you to put people, processes, and proactive projects in place to exceed customer expectations and support your success.