Today’s organisations, whether in the public sector or private business, have to keep a tight rein on their spending. It’s always been an important part of balancing the books, as well as – for public organisations – staying compliant. Today’s economic climate puts additional pressure on paying close attention to the bottom line.

As a market-leading provider of strategic and tactical procurement services, we’re experts in ensuring businesses have the tools and advice to spend wisely when it comes to suppliers. With a global delivery platform, we design and deliver innovative, flexible procurement solutions for some of the largest public and private sector organisations in the UK, helping our clients to manage and improve their supply chain.

From short-term strategic advisory to accelerated tactical programmes and fully managed procurement services, we work collaboratively with client teams to offer tailor-made solutions which increase the value of procured services, as well as reducing risk.

Key statistics

In numbers: delivering value with procurement services

10:1 return on investment

➥ Typical ROI on our transformation and savings delivery programmes

5-15% savings

➥ How much our opportunity assessment typically identifies across the total influenceable spend

£20 billion

➥ The value of client expenditure we manage to improve bottom-line performance

How does your procurement measure up?

Benchmark your procurement function against other organisations in your sector

Being able to leverage procurement expertise can deliver rapid savings and mitigate supply chain risk, but it can sometimes be difficult to understand what’s going well and what isn’t.

Our interactive procurement maturity assessment asks you 8 simple questions about your procurement function, instantly generating your overall score and showing how you compare to the rest of your sector.

Once you’ve registered your details, you’ll then receive a personalised report with estimated cost-savings and tailored guidance on how to improve process efficiencies in your organisation.

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Case studies

How our procurement solutions are helping clients

Modernising council procurement to improve residents’ lives

We’ve helped transform procurement at a council, improving residents’ services and creating new opportunities for local suppliers.

Read the case study
Helping reduce spending for a global financial services company

See how we’re helping to deliver over £20m in savings in the first year alone while enabling people to work more collaboratively and flexibly.

Read the case study

Our solutions

Procurement delivery services

Applying extensive public and private sector experience, we allow you to focus on cost efficiencies and service delivery. We work alongside your team, providing fully and partially-managed solutions, including our commercially de-risked savings delivery programme, data analytics, contract/supplier relationship management and resource augmentation.

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Procurement advisory services

From our procurement diagnostic service and business case development, to strategic planning, health checks and contract reviews, we help you identify tangible savings opportunities and drive future transformation implementation roadmaps.


Procurement transformation

Our flexible transformation programmes help you to reduce costs and improve the value you derive from suppliers and partners. Our services – which include a self-funded option- can be applied to any area including procurement strategy, structure, talent, process, policy and technology, as a full transformation programme or focused on a specific area.

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Why choose Capita?

Our approach


A pool of over 100 experienced procurement experts

We have a pool of over 100 procurement experts specialising in everything from procurement transformation, analytics, business intelligence and systems, to niche market and industry aligned category experts.


Collaborative working to achieve your objectives

In most cases we work alongside client teams to lead, upskill and co-deliver innovative solutions that increase value and compliance whilst reducing risk.


Flexible, guaranteed contracting options

We offer flexible commercial models including contingent fees and guaranteed outcomes where appropriate to de-risk your investment with us.

How we help

Expertise across a diverse range of industries


Delivering results with guaranteed outcomes

With a strong record of delivering results for the NHS, we support at integrated care system- (ICS) and individual trust level to meet immediate NHS objectives as well as achieving sustainable transformation.

We’ve recently worked with eight NHS trusts and created a shared service, unlocking benefits through aligned processes, economies of scale, talent alignment and avoiding duplication of effort.

    Case study: supporting improved patient care with procurement transformation

    After a transformation programme which enhanced governance, contract management, business intelligence, training, service quality and more, the new procurement service we introduced at Central London Community Healthcare NHS Trust (CLCH) is helping to improve care for 2 million people, saving £millions, and supporting a more effective workforce.

    We now operate a flexible managed procurement service with stakeholder satisfaction having improved by 19%.


    Find out more about the savings we've delivered to the NHS and take advantage of our free opportunity assessment:


    Enabling £multi-million savings and improving passenger delivery

    With challenging cost efficiencies to achieve - exacerbated by inflationary pressures, changes in passenger behaviour, the forthcoming new contractual delivery model, and interim short-term National Rail contracts – private train operating companies (TOCs) face potential risks to their supply chain, compliance and procurement transformation.


      Our industry experts deliver future-proof long term commercial strategies and procurement transformation for improved passenger experience, enabling £multi-million savings delivery and improved contract and demand management capabilities.

      We’ve been providing private operators with dedicated procurement resource to embed best practice and mitigate commercial and reputational risk, supporting with bespoke advice on routes to market and compliance as well as facilitating and managing tender activities for multiple scopes.

      Improving visibility of contracts by 18%

      For a large devolved regional operator, we developed a pipeline of commercial activity which improved visibility of contracts by 18%. Our transport industry experts provided support on strategic projects to address contract issues and corrective action with key suppliers, as well as developing market-ready specifications and compliant tender documentation.

      The last few years have been hard on procurement budgets across the board and in May 2018 ScotRail was facing a significant deficit. The organisation needed to find cost-saving initiatives that could be delivered in a 12-month period, and turned to us for help. 

      The ScotRail franchise, which has been operated by Abellio Group since 2015, provides more than 94 million passenger journeys each year, with more than 2,300 intercity, regional and suburban rail services a day, over 340 stations, and some 800 trains serving Scotland’s railway. Railway services in the UK are operated under a number of regional franchises, which are granted for specific periods of time following competitive tender. The ScotRail franchise was awarded to Abellio for seven years (to 2022) with options to extend for up to a further seven years.

      ScotRail needed us to conduct a diagnostic of third-party spend and procurement capability with the aim of identifying short term savings opportunities.  


      Expert defence industry knowledge to support initiatives

      The continuing requirement to acquire and develop often very expensive modern weapons, systems, and technology require careful consideration of requirements. We’ve helped defence organisations with programmes that have resulted in the development of trials for Defence Equipment and Support and for the Airforce, securing funding for trials and stakeholder support for their energy performance contract strategy.

      We also supported the Ministry of Defence (MOD) in developing their route to market, recognising the limited number of service providers capable of dealing with sites of the scale of the MOD estate. Our expert support to the MOD in discussions with HM Treasury on the accounting treatment for 3rd party financed energy performance contracts allowed successful initial discussions, facilitating the projects to market.

      Further industry expertise

      Central government

      We understand your commitment to ethical and sustainable goals, and the need to comply with key initiatives such as the Public Procurement Reform Strategy.

      We helped a large central government organisation to identify their current operational and business challenges, shaping their IT requirements and strategic partnerships to reduce overheads and streamline their supply base. In addition to spend analytics, we introduced improved asset reporting, increased management capability and software licence management.

      Local authorities

      We unlock collaboration benefits on commercial contracts with skilled resources in contract-, category- and supplier relationship management to make savings and generate income.

      We helped London's largest local authority deliver over 700 tenders, achieving £10million in savings, conducting tenders in line with EU regulations to ensure compliance. We help councils navigate contracts to meet their social value-, SME-, local- and political agendas, building commercial skills and introducing contract databases with visibility of spend analytics.

      Charities and the third sector

      The current economic climate and funding models based on specific outcomes mean that strategic procurement is key to efficiency and maximising the benefits to beneficiaries.

      We’ve supported several not-for-profit organisations with skilled resources as an extension to their in-house teams, providing category expertise and releasing savings to re-invest in service delivery and maximise charitable activities. We identified opportunities to improve specifications and leverage buying power, as well as managing the end-to-end tender process.


      We’re acutely attuned to the challenges facing our manufacturing clients who value our experience in accelerated delivery programmes and our de-risked commercial solutions.

      Our free opportunity assessment which offers a holistic view of your procurement landscape, driving efficiencies and delivering savings. Find out how we’re helping a European manufacturer to transform indirect procurement and save more than 7% indirect spend to date.


      With areas such as savings modelling analysis we help you forecast potential benefits across multiple stores.

      When a hotel retail chain was consolidating merchant services providers, we identified the most competitive package with extensive data collection and establishing an accurate baseline. This was benchmarked to determine the size of the opportunity prior to a competitive tender to leverage savings.

      Financial services

      Regulatory change, the importance of cost management, and investment in technology are market influences which procurement can address.

      By transforming the current procurement division at a well-known global insurance provider, we helped them progress from a non-professional procurement function to becoming the winner of the prestigious CIP award for most improved procurement operations.



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