Have a question?

Here you’ll find answers to the most common queries we’re asked - whether about applying for a role, our recruitment process or joining us. 

We’re committed to inclusive recruitment and workplaces. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone, and support the initiative to offer an interview for disabled candidates who meet the minimum requirements of the advertised role.

If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 to leave a message and we’ll get back to you.

Searching for jobs

Find answers to the most common queries about finding a job at Capita – simply toggle the + signs below.

    You can find all opportunities at Capita across the world on our careers pages. You can search either by desired job title, by keyword for the type of role you’re interested in, or by job category. You can also filter your search results by location.

    To apply for any of our roles, you’ll need to select the ‘Apply’ button on the job advert. You’ll then be able to apply using our online recruitment system, called Workday, where you’ll need to create an account if you don’t already have one. You’ll be asked to complete several fields within the application form including your contact details and to upload a copy of your CV, unless it says in the job advert that a CV isn’t needed.

    All new opportunities will be advertised on our careers site. If you’re not ready for a new role yet, or can’t find a job that’s right for you, you can join our talent network here. We’ll keep you up to date with our latest career opportunities and you’ll be the first to know when a suitable role comes up.

    It really depends on the role and the business area. You can contact us directly via this form with any specific queries.

    We partner with a number of schools, universities and organisations offering work experience and placement opportunities. Find out more about some of our initiatives.

    If you’re unsuccessful, please check with the recruiter to find out if and when you’re eligible to apply for another role in Capita.

    Ideally, we’d like for you to have been in your role for at least six months before looking for new opportunities within the business. However, we always consider each case individually to see if moving to a new role is the right for both you and for the business.

    Yes we do. We encourage everyone that values our business and the work that they do, to recommend Capita to people that they trust and believe will make an impact. You can find out more about the eligibility criteria, how much you could earn as a reward and how it works from your new manager once you’ve joined us.

    It means that someone you know has recommended you for a role at Capita. As part of our employee referral scheme, we encourage our people to consider if their friends, family, or anyone within their wider network could be a good fit for a role at Capita. If you’ve been referred, we’ll email you a bespoke application link along with the name of the person who referred you for the role. If you choose to apply, please make sure that you use this specific link rather than a direct application via our website to ensure your friend or family member receives their reward if you’re successful.

    Absolutely. We’re passionate about making work about the outcomes you create, not the place you go. We offer hybrid and homeworking options wherever a role allows.

    Yes, we recognise the benefits flexible working arrangements can bring and are committed to empowering our people to work in the most flexible way a role allows. You should speak to your recruiter if you have specific flexible working requirements you need to discuss up front. Once you’re in employment, you can make also make a formal request to work flexibly from day one which will be reviewed by your manager.

    Yes, you’ll need to have an internet speed of at least 10MBps.

    You’ll be provided with a secure Capita-owned laptop or desktop and all associated hardware needed to carry out your role safely and securely, unless it is clearly specified in the job advert that you’re permitted to bring your own device. This will also be explained to you during the recruitment process.

    The application process

    Find answers to your queries about our application process – simply toggle the + signs below.

      Select the Forgot your password? link on the Candidate Workday Home Account login screen and enter your email address to have a password reset link sent to you.

      The job advert should list which documents are needed to support your application. You can also include any other documents that you think will be useful for the recruiter to understand your profile. You’ll be given an option to upload them as part of the Workday application.

      After you apply, your application is reviewed by the recruiter to assess how suitable you are for the role. Once we’ve assessed your suitability, we’ll contact you about the next stage of the application process. You can track the progress of your application on the Candidate Home page of your Workday Candidate Profile. If we don’t think you’re suitable for the role, we’ll let you know as soon as possible. Unfortunately, we can’t offer personalised feedback at this stage.

      You should expect to hear from us, either by phone or by email, within a week of submitting your application.

      Yes, you can apply for any role you think matches your skills and experience and you can track the progress of all your applications in the Candidate Workday Home account.

      The main route to apply to any of our vacancies is online via our recruitment system, called Workday. The online application form provides a responsive interface with the ability to zoom in and is compatible with common screen readers; focus indication and keyboard support for non-mouse users; speech-to-text software for hands-free users; and colour and contrast enhancements provided by assistive technology.

      After you’ve applied, we’ll be in touch to discuss the role. We usually do this over the phone, but you can request a video interview if you’d prefer.
      In most circumstances we use Microsoft Teams to conduct any face-to-face video interviews and assessments. This is an online, web-based video platform which offers a magnifier tool, high contrast mode, live captions and the ability to change your background to reduce visual distractions.

      For any face-to-face interviews and assessments needed, we can discuss them with you beforehand, to make sure that you feel safe and that any reasonable adjustments can be made.

      If you have a condition that you believe may impact your ability to complete any of the steps in our process or if you feel you might struggle in any way, please let us know and we’ll do our best to support you with any adjustments that you may need or by offering alternatives. 

      If you need any adjustments to be made to the recruitment process at any stage then please contact us via reasonableadjustments@capita.com or call  07784 237318 leaving a voice mail and we’ll get back to you.

      If you’re having any issues with your application, you can use our contact form to get in touch.

      The interview process

      Find answers to your queries about the interview process for roles at Capita – simply toggle the + signs below.

        The interview process varies for each role. If your application is successful, someone from our recruitment team will be in touch to explain the interview process for the role you’ve applied for. This could involve an assessment centre, in-person interview, telephone interview, or video interview on Microsoft Teams.

        You should be prepared to discuss your CV and previous experience. This is a chance for you to ask any questions you have about the job role and the team you’d be joining. We’ll also ask you some general questions like your notice period, your salary expectations and talk you through the next steps of the process. It’s also an opportunity to discuss any adjustments or changes you think you might need, or to advise us of anything that might impact the pre-employment screening checks we’ll carry out if you’re offered a job with us.

        Virtual interviews can feel very different to an interview held face to face. We’ve created a guide document.

        If you’re unable to attend the interview, please let us know as soon as possible and we’ll try our best to reschedule it. If you don’t attend the interview on the day, we’ll contact you to understand why and if appropriate we’ll try to reschedule the interview.

        Please contact the recruiter you’ve been in touch with during your application. They’ll be able to ensure you receive the details needed for your interview.

        Our selection process

        Find answers to your queries about our selection process – simply toggle the + signs below.

          The recruiter will contact you after the interview to let you know if you’ve been successful and they’ll also explain the next steps.

          There can sometimes be a delay in receiving feedback from hiring managers, so if you haven’t heard from us within seven days of your interview then please contact the recruiter.

          If you’re unsuccessful this time, please check with the recruiter to find out if and when you’re eligible to apply for another role in Capita.

          Pre-employment screening and onboarding

          Find answers to your queries about our screening and onboarding process– simply toggle the + signs below. 

          NB: this information is only relevant for roles based in the UK mainland. Please speak to your recruiter about the screening checks required if you’re applying for a role based outside of the UK.

            All new starters at Capita are required to undergo our standard pre-employment screening checks, which include financial probity, basic criminality, an ID check and an address check. For certain roles, you may be required to undergo an enhanced level of clearance. This includes roles where you’re working with sensitive or financial information. Some of our vacancies require existing SC (Security Check) or DV (Developed Vetting) level clearance, or the eligibility to achieve these enhanced levels of clearance. 

            Where enhanced levels of vetting and screening are required, this will be highlighted in the job advert.

            You will have the opportunity during the recruitment process to tell us about any information that may affect the pre-employment screening checks.

            You’ll need to include proof of your right to live and work in the country you’ve applied to work in (for example your passport, VISA, birth certificate), proof of current address, and proof of your National Insurance (NI) number for roles based in the UK. You will also have to fill in your personal details on our dedicated vetting portal and sign the declaration of consent.

            This will depend on the role you’ve applied for and the type of pre-employment screening checks we need to conduct. On average the process takes between 3 and 20 days depending on the checks needed. It’s important that you respond to any emails requesting information and documents as soon as you can to ensure there are no delays in the process.

            It’s really up to you to decide if you’d like to hand in your notice during the screening period. Any offer and contract we’ve offered you will be provisional and will always be subject to successful completion of screening checks and could be withdrawn based on any adverse findings you haven’t already made us aware of.

            Once your pre-employment screening checks are completed, you’ll be sent an email that will allow you to log into your Workday Onboarding Portal. Here you’ll be able to complete personal information, upload documentation to support the right to work verification and a P45 (where applicable), get access to the Employee Handbook and receive any welcome messages from your new manager.
            You should also receive a call to check that you have all the relevant details in readiness for your first day with Capita. Please note, we’ll only collect your bank information to process salary payments once you’ve started work.

            Yes and this is usually ends either three or six months from your start date. A probation period offers you and your manager the opportunity to work together to decide if the role is still suitable for you; if you’re competent, have the right skills, and can demonstrate the Capita values and behaviours. The exact length of your probation period will be detailed in your contract.

            You’ll be paid your agreed monthly salary from your first day of employment as stated in your contract. This includes any role-based training period required before you formally start your new role.  If you need to undertake training before your first day of employment, we’ll discuss this with you as part of the recruitment process, including whether you’re entitled to reimbursements for any time or other costs incurred.

            Working at Capita

            The most frequently asked questions about Capita are answered below – simply toggle the + signs.

              You can read more about what to expect when you work at Capita on our Life at Capita page.

              You can also explore more on our Instagram and LinkedIn feeds.

              The full range of rewards and benefits available may depend on the role you do or your location. You can find out more about the core benefits that all Capita colleagues benefit from and additional benefits on our Rewards and Benefits page.

              You can take a look at our website if you want to learn more about what we do. We’d suggest you start with Capita at a glance and go from there. You can also follow us on LinkedIn and Instagram to read about our latest developments and learn what our colleagues are doing to help us create better outcomes.

              Our priority is, and always has been throughout the pandemic, to protect the welfare and wellbeing of our colleagues.

              We adapted our working model for a large number of our employees to a “virtual first” approach at the start of the pandemic and this is now our primary working principle. This means we encourage colleagues where possible to work from home and conduct all meetings via video link.

              Some of our roles do require colleagues to be based from one of our offices. Across all our offices, we have taken important steps to keep you safe by ensuring that enhanced hygiene and safety measures are in place at each location. You can expect to see regular cleaning and extra sanitising and hand washing facilities across all our sites.

              We are a certified Disability Confident Employer and we’re committed to supporting you throughout your career with Capita, from the moment you decide to apply. Our website is supported by ReciteMe to ensure all information on Capita.com is accessible to everyone. 

              We proactively work to remove barriers from our recruitment process wherever necessary – you can read more about how we make our recruitment process accessible within the application process questions.

              We have a dedicated employee network group – the Capita Ability Network (CAN) – for all our employees and our wellbeing hub is a great source of information and advice on wellbeing across a variety of topics.

              We’ll keep a live record of any reasonable adjustments agreed between you and your manager to support you at work because of a health condition or disability. It’s a kind of passport for you to keep and pass on to anyone you think needs to know about your condition and any impact it may have on you.

              We understand that restarting your career after an extended period out of work can be daunting, and we’re here to help you be yourself and reach your full potential. Our managers are committed to creating inclusive, supportive working environments and will work with you to make sure you have the support you need. We also have a number of Employee Network Groups available, representing all strands of diversity, providing a network of colleagues from across Capita on hand to offer advice, guidance and support. Our Wellbeing Hub also offers a wide variety of resources to help you.

              One of the best ways to promote growth and improve the employee experience is to champion internal mobility and prioritise internal applicants if possible. We advertise nearly all roles* through our internal careers site, the Talent Hub, before opening them up to external applicants after one week. If you meet the essential skills and experience for the role at screening, you’ll be submitted for an interview. We’ve also created a wide variety of tools and resources to help shape and grow your career in a way that works for you. This includes our career path framework, which maps all opportunities across the organisation, and the Capita Academy, an extensive library of learning and development resources to help grow the skills you need.    

              We also recognise that because of the nature of our business, organisational changes can happen from time to time, and roles can be affected. If your role is impacted, we’ll do everything we can to help you – whether that’s through internal redeployment or in searching for a role outside of Capita. Our HR and Talent Acquisition teams offer support and recruitment resources, and you’ll get reasonable paid time off for job seeking activities as agreed with your manager. We’ll also provide access to an external career transition service which includes support workshops, CV writing and professional development sessions, and access to networking events and careers fairs. Through the service, you can also publish your CV on an exclusive talent exchange, where over 24,000 hiring managers and recruiters are actively searching for candidates.

              *There are some limited exceptions to this rule

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