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      Featured insights

      Humanising digital CX: balancing automation and empathy
      Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy.
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      CX in EMEA: The five defining trends of 2025
      We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections.
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      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
      View more
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
      View more
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
      View more
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Defense - Army Jobs and Recruitment

Defence

British army’s latest recruitment campaign: ‘you belong here’ challenges misconceptions about personal fit

Capita
The latest British Army recruitment advertising campaign targets the six in 10 people who do not think the Army is for them.
04/09/2023
5 Min reads
News
Travel-Two ladies getting on train

Newsroom

Capita agrees to sell its travel businesses

Capita
Capita announces it has agreed to sell its travel and events businesses Agiito and Evolvi to Clarity Travel Ltd for an enterprise value of £36.5m on a cash free, debt free basis.
10/08/2023
3 Min read
News
Modern boardroom

Newsroom

Company news

Capita plc Half Year Results 2023

Capita
Capita plc has announced 2023 Half Year Results which show an acceleration in financial performance, good growth momentum and minimal impact from cyber incident.
04/08/2023
3 Min reads
News
using-tech

Newsroom

Capita expands global relationship with ServiceNow

Capita
Capita plc (‘Capita’) expands partnership with ServiceNow (NYSE: NOW), for enhanced digital workflow services, improving client outcomes.
03/08/2023
3 Min reads
News
GettyImages-914772292

Newsroom

Capita expands global relationship with Microsoft to increase Digital Transformation and responsible AI capabilities

Capita
Capita expands global relationship with Microsoft to increase Digital Transformation and responsible AI capabilities
02/08/2023
3 Min reads
News
Modern boardroom

Newsroom

Notice of Board change at Capita

Capita
Jon Lewis to retire as Chief Executive Officer; appointment of Adolfo Hernandez as CEO designate.
31/07/2023
2 mins
News

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Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

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