Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Showing 198 search results Defence British army’s latest recruitment campaign: ‘you belong here’ challenges misconceptions about personal fit Capita The latest British Army recruitment advertising campaign targets the six in 10 people who do not think the Army is for them. 04/09/2023 5 Min reads News Newsroom Capita agrees to sell its travel businesses Capita Capita announces it has agreed to sell its travel and events businesses Agiito and Evolvi to Clarity Travel Ltd for an enterprise value of £36.5m on a cash free, debt free basis. 10/08/2023 3 Min read News Newsroom Company news Capita plc Half Year Results 2023 Capita Capita plc has announced 2023 Half Year Results which show an acceleration in financial performance, good growth momentum and minimal impact from cyber incident. 04/08/2023 3 Min reads News Newsroom Capita expands global relationship with ServiceNow Capita Capita plc (‘Capita’) expands partnership with ServiceNow (NYSE: NOW), for enhanced digital workflow services, improving client outcomes. 03/08/2023 3 Min reads News Newsroom Capita expands global relationship with Microsoft to increase Digital Transformation and responsible AI capabilities Capita Capita expands global relationship with Microsoft to increase Digital Transformation and responsible AI capabilities 02/08/2023 3 Min reads News Newsroom Notice of Board change at Capita Capita Jon Lewis to retire as Chief Executive Officer; appointment of Adolfo Hernandez as CEO designate. 31/07/2023 2 mins News Pagination First page « First Previous page ‹ Previous … Page 12 Page 13 Current page 14 Page 15 Page 16 … Next page Next › Last page Last »