Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Showing 198 search results Corporate information Capita plc Full Year Results 2023 Capita Capita announces Full Year Results 2023: stable revenue underpinned by strong contract wins and efficiency measures to drive growth and improve cash flow. 06/03/2024 4 Min reads News Corporate information Capita plc signs deal worth up to £220m with major European telecoms provider Capita Capita announces it has extended and expanded its customer experience contract as the strategic partner for a major European telecoms provider. 28/02/2024 2 mins read News Local government Corporate information Capita secures £20m extension with Westminster City Council Capita Capita has a 3 year contract extension to deliver council tax, revenues and benefits, and business rates customer management for Westminster City Council. 29/01/2024 1 Mins read News Corporate information Completion of the sale of stake in Fera Capita Capita has completed the sale of its stake in Fera Science Limited to a fund managed by Bridgepoint Development Capital. 18/01/2024 2 mins read News Corporate information Pre-close trading update for the 11 months to 30 November 2023 Capita Capita reports increased contract wins and execution of significant cost reduction programme. 14/12/2023 6 mins Read News Transport Corporate information Capita signs new customer experience contract with Ireland’s National Transport Authority Capita Capita has signed a new contract with Ireland’s NTA to provide customer contact and information services for public transport users in the country. 13/12/2023 2 mins read News Pagination First page « First Previous page ‹ Previous … Page 9 Page 10 Current page 11 Page 12 Page 13 … Next page Next › Last page Last »