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      Featured insights

      Humanising digital CX: balancing automation and empathy
      Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy.
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      CX in EMEA: The five defining trends of 2025
      We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections.
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      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
      View more
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
      View more
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
      View more
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Digital & technology

Capita extends smart meter licence contract

Capita
Capita has secured an extension to its Data Communications Company (DCC) Licence to manage the UK’s smart meter secure communications platform.
23/09/2024
2 Mins read
News
London office buildings

Customer experience

Capita Poland recognised as a “Proven Provider” by Everest Group

Capita
In the latest Service Provider Compass™ report by Everest Group, Capita has been identified as one of the “Proven Providers” with a “credible delivery presence” in Poland.
19/09/2024
2 Mins read
News
capita-buildings-getty184962061

Corporate information

Completion of Capita One sale

Capita
Capita has completed the sale of Capita One Limited, its standalone software business, to MRI Software, receiving net cash proceeds of approximately £180m.
05/09/2024
3 Mins read
News
Modern boardroom

Company news

Capita appoints new Managing Director for Germany

Capita
Capita Customer Services (Germany) GmbH is pleased to announce the appointment of Axel Wehrle as the new Managing Director for Germany.
05/09/2024
3 Min read
News
AI-human

Corporate information

Digital & technology

Learning & development

Capita aims to enhance CX and staff skillset in 100-strong AI Academy

Capita
Capita has launched a new AI training Academy in partnership with Multiverse, delivering more than 100 AI apprenticeships to leverage AI responsibly.
03/09/2024
3 Mins read
News
Modern boardroom

Corporate information

Capita plc Half Year Results 2024

Capita
Improved margin with good progress on cost reductions underpinning unchanged underlying full year profit expectations.
02/08/2024
3 Min reads
News

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Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

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