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      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
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      Featured news

      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
      View more
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      Featured news

      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
      View more
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      Featured news

      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
      View more
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Customer experience

Capita recognised as Leader in ISG Provider Lens Customer Experience Services 2024 Quadrant

Capita
Capita has been named a "Leader" in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant.
10/10/2024
2 Min read
News
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Corporate information

Responsible business

Capita reaccredited with Fair Tax Mark by Fair Tax Foundation

Capita
Capita has been reaccredited with the prestigious Fair Tax Mark following a thorough review of tax disclosures for the financial year ending 31 December 2023.
07/10/2024
1 Mins read
News
Central Heating Thermostat

Digital & technology

Smart cities

Capita extends smart meter licence contract

Capita
Capita has secured an extension to its Data Communications Company (DCC) Licence to manage the UK’s smart meter secure communications platform.
23/09/2024
2 Mins read
News
Man looking at phone

Customer experience

Capita identified as a ‘Major Contender’ in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024

Capita
Capita identified as a ‘Major Contender’ in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024
23/09/2024
2 Min read
News
London office buildings

Customer experience

Capita Poland recognised as a “Proven Provider” by Everest Group

Capita
In the latest Service Provider Compass™ report by Everest Group, Capita has been identified as one of the “Proven Providers” with a “credible delivery presence” in Poland.
19/09/2024
2 Mins read
News
Modern boardroom

Company news

Capita appoints new Managing Director for Germany

Capita
Capita Customer Services (Germany) GmbH is pleased to announce the appointment of Axel Wehrle as the new Managing Director for Germany.
05/09/2024
3 Min read
News

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Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

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