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      Humanising digital CX: balancing automation and empathy
      Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy.
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      CX in EMEA: The five defining trends of 2025
      We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections.
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      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
      View more
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
      View more
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
      View more
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Capita appointed to £7.5bn DWP employment and health framework

Capita has been appointed to the Department for Work and Pensions’ (DWP) renewed and enhanced Commercial Agreement for Employment and Health Related Services (CAEHRS) framework.
06/10/2020
3 mins read
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Capita plc Half Year Results 2020

Capita plc has today announced our 2020 Half Year Results.
18/08/2020
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H1 2020 market update

Capita's H1 2020 market update
25/06/2020
8 mins read
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Capita prepares to dispose of education software business

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Following a strategic review of our Software division over the past year, we made a decision to focus on a portfolio of core software capabilities.
19/06/2020
2 mins read
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Disposal of Eclipse Legal Systems

Capita
Capita plc today announces that it has agreed to sell 100% of the shares of Eclipse (Hardware) Limited trading as Eclipse Legal Systems to Access UK Limited.
19/06/2020
2 mins read
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Capita plc announces 2019 Full-Year Results

Capita
Capita plc announces our 2019 Full Year Results on 5 March.
05/03/2020
4 Mins read
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Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

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