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      Featured insights

      Humanising digital CX: balancing automation and empathy
      Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy.
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      CX in EMEA: The five defining trends of 2025
      We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections.
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      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
      View more
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
      View more
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
      View more
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Capita selected as winning bidder for Royal Navy training contract

Capita plc today announces that it has been selected as the winning bidder to provide training services to the Royal Navy and the Royal Marines.
18/12/2020
3 mins read
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Company news

Agreement to sell Education Software Solutions

Capita plc today announces that it has agreed to sell its Education Software Solutions (‘ESS’) business to Tiger UK Bidco Limited, a newly formed company established by funds advised by Montagu Private Equity (‘Montagu’), in a deal that values ESS at up to £400m.
14/12/2020
2 mins read
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Central government

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Capita secures Army recruitment contract extension

Capita plc today announces it has been awarded a contract extension with the Ministry of Defence (MoD) to continue to deliver the recruitment service for the British Army.
11/12/2020
3 mins read
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Appointments

Change of Senior Independent Director

The Board of Capita plc is pleased to announce the appointment of David Lowden as Non-Executive Director and Senior Independent Director Designate on 1 January 2021.
07/12/2020
2 mins read
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Capita sells Employee Benefits business to Benefex

Capita
Capita has today sold its Employee Benefits business to Benefex Financial Solutions (“Benefex”) as part of its strategic decision to simplify its portfolio.
01/12/2020
2 mins read
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Company news

Q3 trading update

Capita plc today updates on trading and the process to dispose of Education Software Solutions (‘ESS’); and provides an outlook for the remainder of the year.
10/11/2020
6 mins read
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Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

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