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      Featured insights

      Humanising digital CX: balancing automation and empathy
      Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy.
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      CX in EMEA: The five defining trends of 2025
      We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections.
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      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
      View more
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
      View more
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Capita plc (Capita) remains on track to deliver growth and strengthen its balance sheet

Market update: Capita remains on track to deliver revenue growth in 2021, for the first time in six years, despite the ongoing impact of COVID lockdowns, in particular in its Specialist Services division.
21/06/2021
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Capita signs £528m contract extension with major European telecoms provider

Capita plc (‘Capita’) today announces it has been awarded a customer management contract extension with a major European telecoms provider.
14/06/2021
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Capita signs £58m contract renewal with Tesco Mobile

Capita plc (‘Capita’) today announces it has been awarded a customer management contract renewal with Tesco Mobile.
10/06/2021
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Capita expands partnership with Southern Water to deliver new customer service technology

Capita expands partnership with Southern Water to deliver new customer service technology.
17/05/2021
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Appointment of CFO and Withdrawal of AGM Resolution

(“Capita” or the “Company”) is pleased to announce that Tim Weller is to join the Company as Chief Financial Officer on 12 May 2021. He will also be joining the Capita Board as an Executive Director.
11/05/2021
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Capita appoints Chief Technology Officer to lead new technology shared service

Capita today announces the appointment of Manpreet Singh to the position of Chief Technology Officer (CTO) to lead a newly formed, company-wide technology shared service.
15/04/2021
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Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

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