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      Featured insights

      Humanising digital CX: balancing automation and empathy
      Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy.
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      CX in EMEA: The five defining trends of 2025
      We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections.
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      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
      View more
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
      View more
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Corporate information

Company news

Capita appoints Claire Denton as new Chief General Counsel and Company Secretary

Capita announces today that Claire Denton has been appointed to the role of Chief General Counsel and Company Secretary.
15/11/2021
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Team Discussion

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Company news

Capita agrees to sell speciality insurance businesses

Capita plc (Capita) today announces that it has agreed to sell its speciality insurance businesses to Marco Capital Holdings (UK) Limited for an undisclosed sum.
02/11/2021
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Central government

Transport

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Capita-operated Ultra Low Emission Zone expansion launches in London

The expanded Ultra Low Emission Zone (ULEZ), which is operated by Capita, on behalf of Transport for London (TfL), has today launched in London.
25/10/2021
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Central government

Defence

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Team Fisher reaches six-month milestone in modernising Royal Navy training

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, has successfully met the six-month milestone in its 12-year programme to transform and modernise the Royal Navy’s shore-based training across 16 sites.
01/10/2021
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Corporate information

Company news

Capita agrees to sell Secure Solutions and Services

Capita plc (Capita) today announces that it has agreed to sell its Secure Solutions and Services (SSS) business to NEC Software Solutions UK Limited for a consideration expected to be £62m, on a cash free debt free basis.
01/10/2021
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Pensions industry

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Capita Pension & Life Assurance Scheme appoints Russell Investments for fiduciary management mandate

Capita plc is delighted to confirm on behalf of the Trustee that Russell Investments has been appointed as fiduciary manager to the Capita Pension & Life Assurance Scheme, after a competitive tender process.
29/09/2021
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Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

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