Job description:
Salary: £24,042 per annum
Location: Hybrid working from our Dearne Valley (Rotherham) site, you will be required to work 2 days in the office and 3 days at home.
Contract: Permanent
Hours: Full-Time – 37.5 hours per week
Shift pattern: working shifts between the hours of 7am - 11pm Monday to Friday between 8 am to 6 pm.
Training: 4 weeks training which will be Monday to Friday 9am to 5:30pm, the training will be carried out on site and Gradbay for 3 weeks between 9 am to 5 pm
Start date: Monday 9th February 2026.
As a Customer Service Advisor at Capita, you'll be part of our dynamic Southern Water client team. Become the frontline force for customers facing urgent water-related issues. From sudden loss of supply and pressure drops to the rare but critical home flooding emergencies — you’ll be the calm in the storm, the voice of reassurance, and the problem-solver they count on. If you thrive under pressure, love helping people, and want to make a real impact every single day, this is your moment.
We are committed to delivering a personalised, premium service that continually enhances our customers' experience. With advanced technical support tools, our platinum service ensures our experts – that's you – can assist customers whenever and wherever they need it.
Bring your “can-do” attitude and passion for customer service, and we'll provide you with the tools and training to excel in your role. Join us and be part of a team that values excellence and customer satisfaction.
