Systems Functional Consultant
Job ID: 10111772
Leeds
Fixed Term (Fixed Term)
Hybrid
As a Systems Consultant within the Samsung Business Services Centre, your primary objective is to lead the development and implementation of robust Salesforce solutions tailored to our organisation's specific needs. Playing a pivotal role in our team, you will collaborate closely with stakeholders to understand their requirements and translate them into innovative Salesforce configurations and customisations. Your role encompasses designing, testing, and deploying Salesforce. As the key liaison between technical and non-technical stakeholders, you will communicate complex technical concepts effectively, fostering clear understanding and alignment. Your responsibilities extend to ongoing support and maintenance for existing Salesforce implementations, driving continuous improvement, and ensuring optimal performance.
In addition to Salesforce, you will be required to support the operation of other systems, including Qualtrics, and provide advice and guidance to other Development teams on best practices in customer management systems architecture.
Central to your mission is prioritising customer satisfaction, whether internal or external, by exceeding their expectations through proactive problem-solving and a relentless commitment to delivering outstanding service. By embodying adaptability, analytical thinking, and a passion for continuous learning, you will consistently contribute to our organisation's success and leave a positive impression on every Salesforce project you undertake.
Job Description
What's in it for you?
- Competitive Salary: A remuneration package designed to be both competitive and rewarding
- Fixed term contract until 30th September 2025
- Working 30 hours a week between the hours of 8am - 6pm Monday to Friday
- Hybrid – working 1 or 2 days a week from our Leeds office
What will you deliver?
- Customise and develop Salesforce solutions to meet the specific needs of the Samsung Business Services Centre.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications for Salesforce configurations and customisations.
- Design, develop, test, and deploy Salesforce functionality, including custom objects, workflows, process builders, validation rules, and other features.
- Implement and maintain integrations between Salesforce and other Samsung Business Services Centre systems. Including liaison with any 3rd party Salesforce consultancy where necessary
- Provide ongoing support and maintenance for existing Salesforce implementations, including troubleshooting issues and optimising performance.
- Participate in the planning and execution of Salesforce upgrades and enhancements.
- Stay current with Salesforce best practices, new features, and industry trends, and make recommendations for how they can be leveraged to improve customer service processes.
- Train end-users on Salesforce functionality and best practices to ensure effective utilisation of the platform.
- Collaborate with other teams within the organisation, such as Sales and Marketing, to ensure Salesforce is aligned with and integrated with overall business objectives.
- Monitor and analyse Salesforce usage and adoption metrics to identify areas for improvement and drive user engagement.
- Document Salesforce configurations, customisations, and processes to ensure knowledge transfer and maintain system documentation.
- Provide functional support on the use of other systems such as Qualtrics
- Provide advice and suggestions to other developers on related Customer Service platforms
Who are we looking for?
- Technical Proficiency: Demonstrate mastery in Salesforce platform development, encompassing Apex, Visualforce, Lightning Components, and Salesforce APIs, to implement Salesforce solutions effectively.
- Experience in, custom objects, workflows, process builders, validation rules, and other components
- Planning and executing of Salesforce upgrades and enhancements
- Communicate effectively with technical and non-technical audiences, including clients and internal teams, to convey technical concepts and ensure clear understanding.
- Collaborate with cross-functional teams, including sales, operations, and technical teams, to successfully deliver Salesforce solutions that meet business requirements.
- Exhibit strong problem-solving skills to address technical challenges, propose innovative solutions, and continuously improve Salesforce functionality and performance.
- Adapt to changing technology landscapes and business requirements, demonstrating flexibility and agility in Salesforce development and implementation.
- Prioritisation of work under pressure
- Agile project management skills
- Analyse data and information to make informed, leveraging insights to drive continuous enhancement and innovation.
- Stay updated on industry trends, emerging technologies, and best practices related to Salesforce development through continuous learning and professional development initiatives.
- Ability to learn other systems
What will happen next:
- Choose ‘apply’ to submit a short application ensuring you add your contact number, email address and CV so we can reach you easily.
- The team will then reach out to discuss the role in more detail.
Equal Opportunities
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.