Operational Communications Manager

Key responsibilities (this is not an exhaustive list): 

• Develop and deliver an internal communications strategy to support the Poland and Bulgaria delivery organisations in achieving strategic objectives. 

• Develop and sustain excellent relationships with all key stakeholders in the Poland and Bulgaria delivery organisations and the Divisional Communications Team. 

• Provide communications support and strategic counsel to senior operational leaders in the Poland and Bulgaria delivery organisations. 

• Collaborate with key stakeholders to manage and contain reputational risks. 

• Develop, manage and evaluate core communications channels to drive effective two-way communications and engagement, with an increased focus on digital channels. 

• Working with Operations, develop and deliver operational communications to colleagues in line with contractual client commitments, and best practice.  

• Work closely with the divisional communications team to increase consistency of communications activity and sharing / adoption of best practice. 

• Develop and nurture strong relationships with key clients and stakeholders (internal and external) to ensure a comprehensive and joined-up approach to communications and engagement.

• Plan, write and produce high quality, engaging content for a variety of communications channels.

• Provide communications advice/suggestions to business units and stakeholders on communications and engagement initiatives and objectives. 

• Tailor and deliver key Group and Divisional campaigns into the Poland and Bulgaria delivery organisations. 

• Working with Capita Group PR, and Divisional communications, manage local PR and social media support.  

• Support in the development and maintenance of our brand, across all Poland and Bulgaria sites. 

Knowledge, skills and abilities: 

• Significant experience in developing and managing internal and external communications strategies in corporate, multi-country, multi-client, customer facing environments. 

• Authority and confidence to effectively challenge and influence senior stakeholders.

• Proven track record in the delivery of high-impact communications to deliver desired business outcomes.  

• Crisis and incident management communications experience. 

• Branding and campaign experience.

• Experience in managing external suppliers to deliver communications / branding briefs.

• Broad understanding of current and future communications, branding and engagement tools and techniques. 

• Excellent verbal and written skills with the ability to write for a variety of media. 

• Experience of establishing and managing traditional and digital communication channels.

• Highly customer focused with the capability to work to tight deadlines in a changing and dynamic environment. 

• Excellent communications planning skills. 

• Degree level or equivalent communications qualification. 

What's in it for you:

• Food stamps

• Additional medical insurance

• Employee Referral Scheme

• Friendly work atmosphere and positive environment

• A multinational environment, with strong ties to UK business culture

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

​You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What We Hope You’ll Do Next

Click ‘Apply now’ to fill out our short application form, so that we can find out more about you.

About Capita

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.