Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.
We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
2.1 million
➥ How many pensions we administer each month
50,000
➥ How many disabled students we help to access higher education
£1.5 billion
➥ How much Council Tax we’ve collected from >850,000 households
100 million
➥ The interactions we have each year supporting customers with their telecoms, energy, utilities, retail and financial services providers
1.8 million
➥ How many German customers we support in managing their finances every year
10 million
➥ How many households and business utility customers we support in the UK.
15 million
➥ How many mobile phone customers we enable to keep communicating annually
Every household in Ireland
➥ Keeping them connected to essential utilities
The trusted partner
We are a trusted partner for our customers to deliver people-based and tech enabled services in business outsourcing for Government, National Preparedness, Customer Experience and Pension Solutions, delivering value by improving outcomes through the optimisation of people-based services, enabled and enhanced by technology.
Enhancing experience with technology
We’re augmenting our services through technology to speed up processes, remove repetitive tasks and generate value through data, enabling our people to elevate their engagement with consumers, creating an overall better experience for our clients and the citizens who interact with us each and every day.
Leveraging the hyperscalers
In partnership with best-in-class technology providers: AWS, Microsoft, Salesforce and ServiceNow, we’re providing solutions which can be quickly deployed to meet real-time demands, such as peak, crisis or short term campaigns, to deliver better customer experience across the public and private sectors.
Driving better outcomes and value
We embrace change and innovate to deliver better outcomes and unlocking meaningful value for all of our stakeholders.
Our values are the guiding principles that drive behaviour, shape our culture, and steer our strategic direction.
After extensive collaboration with colleagues globally through workshops, listening sessions, and surveys, we have co-created new values that represent Capita at its best.
We innovate boldly, to grow better together…
Our values are:
Customer first, always: We prioritise our customers in everything we do, working hard to exceed their expectations with exceptional service.
Fearless innovation: We love bold ideas and adopt the best solutions to continuously improve, working at pace to serve our customers and communities better.
Achieve together: We believe in the power of collaboration and being open, working together, holding each other to account to reach our shared goals.
Everyone is valued: We create a welcoming and inclusive environment where everyone feels valued and empowered to succeed.
