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      Featured insights

      Humanising digital CX: balancing automation and empathy
      Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy.
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      CX in EMEA: The five defining trends of 2025
      We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections.
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      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
      View more
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
      View more
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
      View more
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Digital & technology

Capita secures contract with SP Energy Networks (SPEN)

Capita
Capita has secured a contract with SP Energy Networks (SPEN) to provide a telecoms Network Operating Centre for the next four years.
01/05/2025
2 Mins read
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Capita secures contract extension with Southern Water

Capita
Capita has secured a contract extension with Southern Water, starting July 2025 and valued at £92.4 million over five years.
10/04/2025
2 Mins read
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Education

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Public services

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Capita secures £107m contract extension with Education Authority of Northern Ireland

Capita
Capita has been awarded a contract extension with the Education Authority of Northern Ireland (EANI) to run until 31 March 2027.
01/04/2025
2 Mins read
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Full Year Results 2024

Capita
Capita announces Full Year Results 2024. Growing momentum against our strategic priorities; full year results in line with guidance and market expectation.
05/03/2025
4 Mins read
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Artificial intelligence

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Digital & technology

Capita launches AI Catalyst Lab to drive AI adoption across operations and transform client outcomes

Capita
Capita has launched AI Catalyst Lab, a dedicated team to identify, test and scale AI solutions that drive measurable business outcomes for Capita and its clients.
26/02/2025
3 Mins read
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Defence

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Capita secures expansion of Royal Navy training contract to deliver marine engineering training

Capita
Capita plc has been awarded a contract expansion to deliver training services for Marine Engineering within the Royal Navy at HMS Sultan.
11/02/2025
2 Mins read
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Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

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