Capita Plc (Capita) has confirmed its Local Public Service (LPS) business has secured a contract with SP Energy Networks (SPEN) to provide a telecoms Network Operating Centre for the next four years, whilst supporting their vision of becoming a sustainable networks business.
SP Energy Networks, part of ScottishPower, is a transmission network operator and the UK’s second largest distribution operator in the UK, delivering electricity to around 12 million people across a network spanning more than 170,000 kilometres.
Effective from 1 May 2025, and in line with its focus on delivering people-based, tech enabled services for clients, Capita will deliver an enhanced telecoms Network Operations Centre (NOC) capability - operating at the heart of SP Energy Networks’ overall delivery model, ensuring the availability of critical services in a way that keeps pace with demand whilst delivering a more efficient operation.
Melony Buchanan, Managing Director for Technology, Capita Local Public Service, commented:
“We are really excited about this new partnership with SP Energy Networks and the vital role we will play in delivering service excellence across their critical national infrastructure and supporting the journey towards Net Zero.”
“Our telecoms Networks Operations service will introduce several enhancements, designed to improve the management and resolution of fault and overall customer experience - ensuring we help SP Energy Networks maintain the delivery of energy to the millions of homes and businesses that they serve.”
About Capita plc
Capita is a modern outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We play an integral role in society - our work matters to the lives of the millions of people who rely on us every day.
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