Driving business value through procurement Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success. Read more
Understanding the AI opportunity in government Insights and real-world examples from Capita’s Future Gov Summit on how AI is being used in public sector, what’s working, and what’s needed to scale success. Read more
Capita awarded new contract to deliver contact centre services for Transport for London Capita has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years.
Capita reaches settlement with ICO regarding 2023 cyber attack Capita has reached a settlement with the Information Commissioner’s Office re its findings on the 2023 cyber attack. The settlement includes a £14m penalty.
Capita awarded new contract to deliver contact centre services for Transport for London Capita has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years.
Capita reaches settlement with ICO regarding 2023 cyber attack Capita has reached a settlement with the Information Commissioner’s Office re its findings on the 2023 cyber attack. The settlement includes a £14m penalty.
Capita awarded new contract to deliver contact centre services for Transport for London Capita has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years.
Capita reaches settlement with ICO regarding 2023 cyber attack Capita has reached a settlement with the Information Commissioner’s Office re its findings on the 2023 cyber attack. The settlement includes a £14m penalty.
Capita awarded new contract to deliver contact centre services for Transport for London Capita has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years.
Capita reaches settlement with ICO regarding 2023 cyber attack Capita has reached a settlement with the Information Commissioner’s Office re its findings on the 2023 cyber attack. The settlement includes a £14m penalty.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Customer experience Clear filter Showing 17 search results Customer experience Capita identified as a ‘Major Contender’ in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 Capita Capita identified as a ‘Major Contender’ in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 23/09/2024 2 Min read News Customer experience Capita Poland recognised as a “Proven Provider” by Everest Group Capita In the latest Service Provider Compass™ report by Everest Group, Capita has been identified as one of the “Proven Providers” with a “credible delivery presence” in Poland. 19/09/2024 2 Mins read News Artificial intelligence Automation Corporate information Customer experience Digital & technology Capita collaborates with Amazon Web Services (AWS) to deliver a next generation contact centre and service excellence solution Capita Capita announces CapitaContact, leveraging Amazon Connect, the generative AI-powered contact centre solution from Amazon Web Services (AWS). 10/06/2024 3 Mins read News Customer experience Celebrating top talent in South Africa Capita Capita South Africa colleagues were well represented at the Cape BPO Awards with five finalists and three winners recognised as business process outsourcing top achievers. 02/11/2023 1 Mins read News Central government Public services Customer experience Capita Ireland extends Eircode contract Capita Capita has extended its contract with the Department of the Environment, Climate and Communications (DECC) to operate Eircode, the National Postcode System in Ireland. 01/11/2023 2 Mins read News Customer experience Capita Major Contender in Everest Group CX Services PEAK Matrix Capita Capita is recognised by the Everest Group at the top of the Major Contenders group in the 2023 EMEA Customer Experience Management (CXM) Services PEAK Matrix®. 18/09/2023 2 Min reads News Pagination First page « First Previous page ‹ Previous Page 1 Current page 2 Page 3 Next page Next › Last page Last »
