Skip to main content
Home
  • What we do
    • Central government
      • Central government (home)
      • Procurement services
      • Justice and policing
      • Achieving net zero
      • Customer communications & digital services
      • Transport
      • Boosting productivity
      • Government venturing
      • Intelligent automation
      • Public services procurement frameworks
      • Workforce development
    • Local government
      • Local government (home)
      • Building resilient services
      • Enhancing citizen experience
      • Place and public infrastructure
      • Procurement services
      • Public service procurement frameworks
      • Revenues and benefits
      • Workforce development
    • Customer experience
      • Customer experience (home)
      • End-to-end customer management
      • Sales
      • Collections payment services
      • CX services in Ireland
      • CX services in Germany
      • CX services in Switzerland
    • Artificial intelligence
      • Artificial intelligence (home)
      • Our AI solutions
      • AI and our people
      • Our hyperscaler partnerships
      • AI insights and thought leadership
      • Using AI responsibly
    • Defence
      • Defence (home)
      • Training and people development
      • Data transformation
      • Data science and AI
    • Education
      • Education sector services
      • Early career framework
    • Health
      • Health (home)
      • Better experiences
      • Customer communications & digital services
      • Effective operational delivery
      • Property and infrastructure
      • Procurement services
      • Skilled, engaged and empowered people
    • Pensions
      • Pensions (home)
      • Pensions administration and software
      • Pensions consulting services
      • Pensions data solutions
    • Private sector
      • Telco & media
      • Financial services
      • Utilities
      • Retail
    • Workforce development
      • Workforce development (home)
      • Managed learning services
      • Rapid scalable learning
      • Transformational learning

      Featured insights

      Transforming public sector estates for financial sustainability
      Explore how strategic estate management helps the public sector cut costs, boost efficiency, and build long-term financial resilience across vital services.
      Read more
      Revive the financial services experience through smarter customer journeys
      We look at how the financial services industry can enhance customer experience even amongst economic uncertainty and regulatory scrutiny.
      Read more
      View more
  • Insights & news
    • Insights
    • Case studies
    • Events
    • Newsroom
    • Climate change hub
    • Investor news & events

      Featured news

      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
      View more
  • About us
    • About Capita
    • About the Board
    • Executive Team
    • Climate change hub
    • Code of Conduct, policies and principles
    • Responsible business
    • Contact us

      Featured news

      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
      View more
  • Careers
    • Careers at Capita
    • Life at Capita
      • Life at Capita (home)
      • Learning & development
      • Diversity and inclusion
      • Wellbeing
    • Explore our opportunities
      • Our opportunities (home)
      • Actuaries
      • Consulting and transformation
      • Customer service
      • Corporate functions
      • Defence and emergency services
      • Education
      • Engineering & built environment
      • Growth & sales
      • Health Assessment Advisory Service
      • Pensions
      • Projects & change
      • Technology & software
    • Military service leavers
    • Contact us
    • FAQs
    • Hear from our people
    • Our locations
    • Search for a role

      Featured news

      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
      View more
  • Investors
    • Investor centre
    • Why invest in Capita
    • Analyst consensus
    • Results, reports & presentations
    • Investor news, events & alerts
    • Shareholder information 
    • Corporate governance
    • Share price centre
    • Year in review

      Featured news

      Trading update for the five months ended 31 May 2025
      We’re on track to deliver the cost reduction programme by end 2025 and continue to expect the margin benefit to be weighted to the second half of the year.
      Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution
      Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK.
      View more
Accessibility AA

Search by keywords and/or using the filtering options

Newsroom

Newsroom

  • Home
  • Newsroom

Search by keywords and/or using the filtering options

Industry
Topic
Customer experience
Clear filter

Showing 31 search results

Gold award trophy

Customer experience

Celebrating top talent in South Africa

Capita
Capita South Africa colleagues were well represented at the Cape BPO Awards with five finalists and three winners recognised as business process outsourcing top achievers.
02/11/2023
1 Mins read
News
Houses_GettyImages-1401493628

Central government

Public services

Customer experience

Capita Ireland extends Eircode contract

Capita
Capita has extended its contract with the Department of the Environment, Climate and Communications (DECC) to operate Eircode, the National Postcode System in Ireland.
01/11/2023
2 Mins read
News
customer experience-Abstract future

Customer experience

Capita Major Contender in Everest Group CX Services PEAK Matrix

Capita
Capita is recognised by the Everest Group at the top of the Major Contenders group in the 2023 EMEA Customer Experience Management (CXM) Services PEAK Matrix®.
18/09/2023
2 Min reads
News
payment-1178747630-800x600.png

Corporate information

Customer experience

Newsroom

Capita agrees to sell payments processing business Pay360

Capita
Capita announces it has agreed to sell Pay360 Ltd to Access PaySuite in a deal that values Pay360 at £150m on a cash-free, debt-free basis.
16/09/2022
5 Min reads
News
Female-motorist-adjusting-mirror-1326694370-800*600.png

Retail banking

Customer experience

Company news

Motor finance industry ripe for disruption akin to revolution in electric car ownership - new white paper

Capita
Motor finance industry ripe for disruption akin to revolution in electric car ownership, according to new whitepaper
08/08/2022
3 Mins read
News
family-621386250.png

Utilities

Corporate information

Customer experience

Data and analytics

Digital & technology

Company news

Capita wins customer support contract with ScottishPower

Capita
Capita plc (‘Capita’) today announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK.
26/05/2022
3 Mins read
News

Pagination

  • First page « First
  • Previous page ‹ Previous
  • Page 1
  • Current page 2
  • Page 3
  • Page 4
  • Page 5
  • …
  • Next page Next ›
  • Last page Last »
Home

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

Footer Menu

Who we are

  • About Capita
  • Newsroom
  • Contact us

Quick links

  • Careers
  • Investors
  • Responsible business
  • Speak Up

Legal

  • Legal notice
  • Privacy notice
  • Purchase terms
  • Cookies
  • Accessibility
  • Modern Slavery Act

Follow us

© 2025 Copyright Capita plc. All Rights Reserved.

Privacy Policy  |  Legal

Scroll Top

Breadcrumb

  1. Home
  2. Newsroom