The data disconnect: Addressing the technical barriers to effective public sector data sharing Legacy systems, restricted APIs and siloed data hinder public sector data sharing. Explore the technical barriers and how they can be overcome. Read more
AI is fast, but is it fair? How leaders can tackle bias by design We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation. Read more
Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
Capita plc Half Year Results 2025 The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
Capita plc Half Year Results 2025 The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
Capita plc Half Year Results 2025 The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
Capita plc Half Year Results 2025 The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
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Pagination First page « First Previous page ‹ Previous Page 1 Page 2 Current page 3 Page 4 Page 5 Next page Next › Last page Last » Our latest insights Central government Justice & policing Local government Public services Welfare Automation Citizen experience Data and analytics Digital & technology Productivity Vulnerability The data disconnect: Addressing the technical barriers to effective public sector data sharing Dave Tonks Legacy systems, restricted APIs and siloed data hinder public sector data sharing. Explore the technical barriers and how they can be overcome. 13/08/2025 4 mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI is fast, but is it fair? How leaders can tackle bias by design Justice Onwuka We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation. 04/08/2025 5 mins read Insight Central government Defence Employability Health Housing Justice & policing Local government Public services Transport Welfare Responsible business Social value Workforce development Responsible business Armed Forces Covenant and Capita colleagues Capita At the Tower of London, Capita reaffirmed its commitment to the Armed Forces Covenant—a promise to support those who serve, have served, and their families. 29/07/2025 Video Workforce development Adolfo Hernandez shares his top five life lessons with Jack Parsons on My Duvet Flip Capita The newest episode of My Duvet Flip, the UK’s leading career show hosted by Jack Parsons, features a powerful conversation with our Group CEO, Adolfo Hernandez. 24/07/2025 2 mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI and inclusion: Breaking barriers and inspiring inclusion in work and learning Justice Onwuka We consider how important it is for inclusion to built into the foundations of AI to avoid amplifying inequality. 23/07/2025 5 mins read Insight Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development Accessibility is not optional – it’s the future of AI Justice Onwuka We look at how AI can remove barriers for people with disabilities, but only if inclusion is part of the design from day one. 23/07/2025 5 mins read Insight Telecoms, media & tech Artificial intelligence Customer experience Digital & technology Connecting the dots with AI: creating a superior end-to-end telecom customer experience Capita Our latest research report with Everest Group, explores why an integrated CX strategy is now a business imperative for telecom operators. 22/07/2025 2 Mins read Reports Local government Public services Artificial intelligence Digital & technology Social value AI and data in adult social care: webinar replay Capita Webinar replay on supporting choice, control and personalisation with AI, data and digital tools 21/07/2025 2 mins read Video Artificial intelligence Automation Business growth Data and analytics Digital & technology Legal records management: vodcast series for solicitors Capita Explore our legal records management series - covering challenges solicitors face and practical solutions for managing records in a hybrid paper-digital world. 17/07/2025 Video Financial services Artificial intelligence Customer experience Digital & technology Marking a CX milestone in South Africa: one year at Mutual Park Capita As we approach the 13th anniversary of Capita in South Africa, we celebrate another milestone – one year since we established at Mutual Park in Cape Town. 15/07/2025 2 mins read Insight
Central government Justice & policing Local government Public services Welfare Automation Citizen experience Data and analytics Digital & technology Productivity Vulnerability The data disconnect: Addressing the technical barriers to effective public sector data sharing Dave Tonks Legacy systems, restricted APIs and siloed data hinder public sector data sharing. Explore the technical barriers and how they can be overcome. 13/08/2025 4 mins read Insight
Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI is fast, but is it fair? How leaders can tackle bias by design Justice Onwuka We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation. 04/08/2025 5 mins read Insight
Central government Defence Employability Health Housing Justice & policing Local government Public services Transport Welfare Responsible business Social value Workforce development Responsible business Armed Forces Covenant and Capita colleagues Capita At the Tower of London, Capita reaffirmed its commitment to the Armed Forces Covenant—a promise to support those who serve, have served, and their families. 29/07/2025 Video
Workforce development Adolfo Hernandez shares his top five life lessons with Jack Parsons on My Duvet Flip Capita The newest episode of My Duvet Flip, the UK’s leading career show hosted by Jack Parsons, features a powerful conversation with our Group CEO, Adolfo Hernandez. 24/07/2025 2 mins read Insight
Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development AI and inclusion: Breaking barriers and inspiring inclusion in work and learning Justice Onwuka We consider how important it is for inclusion to built into the foundations of AI to avoid amplifying inequality. 23/07/2025 5 mins read Insight
Artificial intelligence Citizen experience Customer experience Data and analytics Digital & technology Learning & development Productivity Responsible business Social value Vulnerability Workforce development Accessibility is not optional – it’s the future of AI Justice Onwuka We look at how AI can remove barriers for people with disabilities, but only if inclusion is part of the design from day one. 23/07/2025 5 mins read Insight
Telecoms, media & tech Artificial intelligence Customer experience Digital & technology Connecting the dots with AI: creating a superior end-to-end telecom customer experience Capita Our latest research report with Everest Group, explores why an integrated CX strategy is now a business imperative for telecom operators. 22/07/2025 2 Mins read Reports
Local government Public services Artificial intelligence Digital & technology Social value AI and data in adult social care: webinar replay Capita Webinar replay on supporting choice, control and personalisation with AI, data and digital tools 21/07/2025 2 mins read Video
Artificial intelligence Automation Business growth Data and analytics Digital & technology Legal records management: vodcast series for solicitors Capita Explore our legal records management series - covering challenges solicitors face and practical solutions for managing records in a hybrid paper-digital world. 17/07/2025 Video
Financial services Artificial intelligence Customer experience Digital & technology Marking a CX milestone in South Africa: one year at Mutual Park Capita As we approach the 13th anniversary of Capita in South Africa, we celebrate another milestone – one year since we established at Mutual Park in Cape Town. 15/07/2025 2 mins read Insight
