Customer Service Advisor - Hybrid in Little Island
Job ID: 10113189
Little Island
Permanent
Hybrid
*To be considered for this role, you must reside within the Republic of Ireland.
Capita Ireland is recruiting Customer Service Advisors to join our team, working on a hybrid basis from your home and our office in Little Island.
You will join a small, friendly, and dedicated team to support our clients' customers with general enquiries, ensuring a positive impression and proactive service at all times.
During your 8-week training and grad bay period, you will work full-time in our Little Island office. Therefore, it is essential that you can commute easily to our office. After training and grad bay, you will work hybrid, spending 2 days per week in the office and the remainder at home.
You will work across Monday to Sunday between the hours of 8 am to 8 pm, totaling 40 hours per week.
Our office address is: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50.
Applicants will be contacted around the 15th of August 2025. Please keep a lookout.
Job Description
What you’ll be doing:
- Handle a high number of customer queries via telephone, up to 60 calls per day.
- Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
- Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
- Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
What we’re looking for:
- Previous experience working in similar environment
- Being highly methodical with a thorough attention to detail
- Strong communication skills and the ability to build rapport with all callers
- Having excellent organisational skills
- Having the ability to work to stringent customer service SLA’s and KPI’s
- Demonstrating confidence and the ability to communicate clearly and effectively
- Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
- Bringing a proactive attitude with the ability and ambition to develop role in the future
What’s in it for you?
You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
- €28,08 per annum
- 22 days holidays plus the opportunity to purchase additional leave
- access to Wrkit – giving you access to lifestyle savings, & discounts
- cost of eyecare vouchers for eye examinations and money towards glasses if required
- access to Capita pension scheme
- access to Employee Assistance Programme
- life Assurance Benefit
- cycle2work scheme….and plenty more
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application and complete our assessment process so that we can find out more about you.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
