AI is fast, but is it fair? How leaders can tackle bias by design We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation. Read more
Adolfo Hernandez shares his top five life lessons with Jack Parsons on My Duvet Flip The newest episode of My Duvet Flip, the UK’s leading career show hosted by Jack Parsons, features a powerful conversation with our Group CEO, Adolfo Hernandez. Read more
Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
Capita plc Half Year Results 2025 The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
Capita plc Half Year Results 2025 The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
Capita plc Half Year Results 2025 The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process.
Capita plc Half Year Results 2025 The operational performance and momentum of the first half of 2025 gives confidence in our delivery of H2 2025 and our full year outlook remains unchanged.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Advisory services Central government Charities Consumer electronics Critical national infrastructure Defence Education Employability Financial services Health Housing Insurance Justice & policing Local government Mortgages Pensions industry Public services Retail Retail banking Telecoms, media & tech Transport Travel & leisure Utilities Water Welfare Topic Artificial intelligence Augmented reality Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Cyber security Data and analytics Digital & technology Grants Internet of things Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Smart cities Social care Social value Vulnerability Workforce development Telecoms, media & tech Clear filter Showing 50 search results Charities Consumer electronics Insurance Mortgages Pensions industry Retail Retail banking Telecoms, media & tech Travel & leisure Utilities Water Artificial intelligence Corporate information Customer experience Data and analytics Digital & technology Newsroom Company news Capita improves customer experience with new digitally augmented real-time voice analytics Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time. 14/01/2021 2 mins read News Advisory services Central government Charities Consumer electronics Critical national infrastructure Defence Education Employability Health Housing Insurance Justice & policing Local government Mortgages Pensions industry Public services Retail Retail banking Telecoms, media & tech Transport Travel & leisure Utilities Water Welfare Corporate information Newsroom Awards Capita identified as Leader in ISG Provider Lens Quadrant Capita has been identified as a Leader and/or Rising Star in the ISG Provider Lens™ Quadrant in ‘Contact Centre – Customer Experience Services 2020’. 04/12/2020 2 mins read News Advisory services Central government Charities Consumer electronics Critical national infrastructure Defence Education Employability Health Housing Insurance Justice & policing Local government Mortgages Pensions industry Public services Retail Retail banking Telecoms, media & tech Transport Travel & leisure Utilities Water Welfare Corporate information Newsroom Company news Capita named CXM ‘market leader’ by Everest Group Research Capita has been named as a customer experience management ‘market leader’ according to Everest Group’s Customer Experience Management (CXM) peak matrix research 2020. 23/11/2020 2 mins read News Advisory services Central government Charities Consumer electronics Critical national infrastructure Defence Education Employability Health Housing Insurance Justice & policing Local government Mortgages Pensions industry Public services Retail Retail banking Telecoms, media & tech Transport Travel & leisure Utilities Water Welfare Corporate information Data and analytics Newsroom Company news Dragonfly AI raises £625k ($1m) in funding round to continue market lead in predictive analytics DragonflyAI, the British predictive analytics platform which is backed by Capita, is delighted to announce today the completion of a £625,000 ($1m) seed funding round. 17/11/2020 News Advisory services Central government Charities Consumer electronics Critical national infrastructure Defence Education Employability Health Housing Insurance Justice & policing Local government Mortgages Pensions industry Public services Retail Retail banking Telecoms, media & tech Transport Travel & leisure Utilities Water Welfare Corporate information Newsroom Company news Capita’s software to support financial compliance reporting for In Partnership Capita has secured a three-year contract with independent financial adviser network, In Partnership, to deliver a software solution to simplify compliance reporting and processes for its member firms. 29/10/2020 3 mins read News Advisory services Central government Charities Consumer electronics Critical national infrastructure Defence Education Employability Health Housing Insurance Justice & policing Local government Mortgages Pensions industry Public services Retail Retail banking Telecoms, media & tech Transport Travel & leisure Utilities Water Welfare Corporate information Newsroom Financial news Capita plc Half Year Results 2020 Capita plc has today announced our 2020 Half Year Results. 18/08/2020 News Pagination First page « First Previous page ‹ Previous … Page 2 Page 3 Current page 4 Page 5 Page 6 … Next page Next › Last page Last »