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      Humanising digital CX: balancing automation and empathy
      Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy.
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      CX in EMEA: The five defining trends of 2025
      We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections.
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      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
      View more
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
      View more
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      Featured news

      Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer
      Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025.
      Capita secures £33m contract extension with a leading UK financial services provider to support customers
      Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services.
      View more
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Pensions

Capita Pension Solutions connects to the pensions dashboards ecosystem

Capita
Capita Pension Solutions has successfully connected its first client to the pensions dashboards ecosystem, an important milestone in allowing individuals to view all their pensions in a clear and consistent format.
21/08/2025
2 Mins read
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Pensions

Capita Pension Solutions business secures £37m contract

Capita
Capita’s Pension Solutions has secured a £37 million contract to deliver pensions administration services for the global parent company’s UK pension schemes.
02/06/2025
2 Mins read
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