Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Workforce development Clear filter Showing 5 search results Corporate information Learning & development Public safety Workforce development Capita’s Fire Service College opens new facility with London Ambulance Service to provide resilience training Capita Capita’s Fire Service College (FSC) has opened a new purpose-built facility for the NHS Resilience Emergency Capabilities Unit (NHSR ECU). 28/10/2025 2 Mins read News Defence Corporate information Workforce development Capita secures contract to enhance Army adventure training Capita Capita Entrust has secured a contract with the Ministry of Defence (MoD) to deliver a comprehensive training programme for British Army recruits. 20/05/2025 2 Mins read News Defence Corporate information Learning & development Workforce development Capita-led consortium welcomes more than 170 new colleagues to fulfil Royal Navy Marine engineering training Capita Capita has gone live with its expanded training contract with the Royal Navy to deliver marine engineering training, announced in February this year. 14/05/2025 5 mins read News Defence Learning & development Public safety Workforce development Guy Martin’s Proper Jobs series films episode at Capita’s Fire Service College Capita Capita’s Fire Service College (FSC) was proud to host Guy Martin at its 300-acre site in Moreton-in-Marsh to film an episode for his four-part Proper Jobs series. 06/02/2025 2 Min read News Defence Learning & development Workforce development RUSI & Capita report on modernising defence training Capita New analysis conducted by the Royal United Services Institute (RUSI) with Capita – “Goodbye Mr Chips?” looks at modernising defence training for the 21st century. 31/10/2023 3 Min reads News