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Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Corporate information Clear filter Showing 168 search results Public services Transport Corporate information Customer experience Capita strengthens partnerships with leading brands in Ireland Capita Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands. 15/12/2025 3 Mins read News Corporate information Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised. 15/12/2025 2 Mins read News Pensions industry Corporate information Closed book Life & Pensions resolution Capita Capita has reached a transition agreement for the remaining two legacy evergreen closed book Life & Pensions contracts with its last client, Royal London’s legacy business. 12/12/2025 3 Mins read News Corporate information Trading update for the 11 months to 30 November 2025 Capita An update on trading for the 11 months to 30 November: the Group’s adjusted revenue performance was broadly consistent with the first half performance. 12/12/2025 2 Mins read News Corporate information Capita and PCS Trade Union agree voluntary recognition ahead of Civil Service Pension Scheme transfer Capita Capita Pension Solutions has signed a voluntary recognition agreement with the Public and Commercial Services Union (PCS), effective 1 December 2025. 28/11/2025 2 Mins read News Financial services Collections Corporate information Customer experience Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services. 27/11/2025 2 Mins read News Pagination Current page 1 Page 2 Page 3 Page 4 Page 5 … Next page Next › Last page Last »