Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Learning & development Clear filter Showing 28 search results Central government Education Corporate information Learning & development Newsroom Company news Capita appointed to £250m DfE early career teacher training framework Capita plc today announces it has been appointed to the Department for Education’s (DfE) Early Career Framework (ECF). The framework will see suppliers bid for up to £250m worth of work over four years. 01/03/2021 3 mins read News Central government Defence Corporate information Learning & development Public safety Newsroom Company news Capita celebrates key milestones under Defence Fire and Rescue Project contract Capita Fire and Rescue has taken on delivery of fire and rescue services at four new sites through its Defence Fire and Rescue Project (DFRP) contract with the Ministry of Defence (MoD), in the latest in a series of key contract milestones. 12/02/2021 2 mins read News Central government Defence Corporate information Learning & development Newsroom Company news Capita signs contract to deliver Royal Navy training Further to the announcement of 18 December 2020 that Capita plc had been selected as the winning bidder to provide training services to the Royal Navy and the Royal Marines, Capita today confirms it has signed the contract. 11/01/2021 2 mins read News Central government Corporate information Learning & development Newsroom Company news Capita appointed to £7.5bn DWP employment and health framework Capita has been appointed to the Department for Work and Pensions’ (DWP) renewed and enhanced Commercial Agreement for Employment and Health Related Services (CAEHRS) framework. 06/10/2020 3 mins read News Pagination First page « First Previous page ‹ Previous Page 1 Page 2 Page 3 Page 4 Current page 5