Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Learning & development Clear filter Showing 28 search results Defence Corporate information Learning & development Royal Navy Selborne partnership delivers eleven new Warship Bridge Simulators Capita Capita-led consortium Team Fisher has partnered with Metaverse VR to deliver 11 new Warship Bridge Simulators. 13/05/2024 4 Mins read News Defence Learning & development Workforce development RUSI & Capita report on modernising defence training Capita New analysis conducted by the Royal United Services Institute (RUSI) with Capita – “Goodbye Mr Chips?” looks at modernising defence training for the 21st century. 31/10/2023 3 Min reads News Central government Defence Corporate information Learning & development Newsroom Metaverse VR to provide VR solution to the Royal Navy for submarine training Capita As part of the Royal Navy training transformation, Capita has awarded Metaverse VR the contract for the interactive 3D Walkthrough training system (i3DWT). 31/05/2023 3 mins read News Education Digital & technology Learning & development Developing collaboration and teacher professional learning using digital technologies with winners of the 2023 NI Schools ICT Excellence Awards Capita Capita, Microsoft, The Education Authority Northern Ireland & representatives from our winning schools met on 23rd March to celebrate innovation in Education in Northern Ireland. 27/03/2023 3 Min reads News Central government Education Corporate information Learning & development Newsroom Capita appointed by Department for Education to support schools and Multi Academy Trusts (MATs) implement flexible working Capita Capita has been awarded a new contract to deliver a programme for culture change and promote flexible working practices in English schools. 22/02/2023 2 Min reads News Central government Defence Digital & technology Learning & development Newsroom Kongsberg Digital to provide cutting-edge simulation technology to the Royal Navy Capita A new suite of navigation simulators for the Royal Navy will be rolled out this year as part of Project Selborne’s modernisation of Royal Navy training. 14/02/2023 3 Min reads News Pagination First page « First Previous page ‹ Previous Page 1 Current page 2 Page 3 Page 4 Page 5 Next page Next › Last page Last »