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      Humanising digital CX: balancing automation and empathy
      Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy.
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      CX in EMEA: The five defining trends of 2025
      We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections.
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      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
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      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
      View more
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      Featured news

      Statement re Exercise of settlement option
      Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
      Capita strengthens partnerships with leading brands in Ireland
      Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
      View more
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Selborne banner

Defence

Corporate information

Learning & development

Royal Navy Selborne partnership delivers eleven new Warship Bridge Simulators

Capita
Capita-led consortium Team Fisher has partnered with Metaverse VR to deliver 11 new Warship Bridge Simulators.
13/05/2024
4 Mins read
News
Selborne banner

Defence

Learning & development

Workforce development

RUSI & Capita report on modernising defence training

Capita
New analysis conducted by the Royal United Services Institute (RUSI) with Capita – “Goodbye Mr Chips?” looks at modernising defence training for the 21st century.
31/10/2023
3 Min reads
News
Vanguard Class SSBN

Central government

Defence

Corporate information

Learning & development

Newsroom

Metaverse VR to provide VR solution to the Royal Navy for submarine training

Capita
As part of the Royal Navy training transformation, Capita has awarded Metaverse VR the contract for the interactive 3D Walkthrough training system (i3DWT).
31/05/2023
3 mins read
News
School classroom

Education

Digital & technology

Learning & development

Developing collaboration and teacher professional learning using digital technologies with winners of the 2023 NI Schools ICT Excellence Awards

Capita
Capita, Microsoft, The Education Authority Northern Ireland & representatives from our winning schools met on 23rd March to celebrate innovation in Education in Northern Ireland.
27/03/2023
3 Min reads
News
Education - Teacher in the classroom with students

Central government

Education

Corporate information

Learning & development

Newsroom

Capita appointed by Department for Education to support schools and Multi Academy Trusts (MATs) implement flexible working

Capita
Capita has been awarded a new contract to deliver a programme for culture change and promote flexible working practices in English schools.
22/02/2023
2 Min reads
News
Navy - bridge trainer

Central government

Defence

Digital & technology

Learning & development

Newsroom

Kongsberg Digital to provide cutting-edge simulation technology to the Royal Navy

Capita
A new suite of navigation simulators for the Royal Navy will be rolled out this year as part of Project Selborne’s modernisation of Royal Navy training.
14/02/2023
3 Min reads
News

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