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Understanding the AI opportunity in government Insights and real-world examples from Capita’s Future Gov Summit on how AI is being used in public sector, what’s working, and what’s needed to scale success. Read more
Capita awarded new contract to deliver contact centre services for Transport for London Capita has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years.
Capita reaches settlement with ICO regarding 2023 cyber attack Capita has reached a settlement with the Information Commissioner’s Office re its findings on the 2023 cyber attack. The settlement includes a £14m penalty.
Capita awarded new contract to deliver contact centre services for Transport for London Capita has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years.
Capita reaches settlement with ICO regarding 2023 cyber attack Capita has reached a settlement with the Information Commissioner’s Office re its findings on the 2023 cyber attack. The settlement includes a £14m penalty.
Capita awarded new contract to deliver contact centre services for Transport for London Capita has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years.
Capita reaches settlement with ICO regarding 2023 cyber attack Capita has reached a settlement with the Information Commissioner’s Office re its findings on the 2023 cyber attack. The settlement includes a £14m penalty.
Capita awarded new contract to deliver contact centre services for Transport for London Capita has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years.
Capita reaches settlement with ICO regarding 2023 cyber attack Capita has reached a settlement with the Information Commissioner’s Office re its findings on the 2023 cyber attack. The settlement includes a £14m penalty.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Customer experience Clear filter Showing 17 search results Transport Contact centres Corporate information Customer experience Capita awarded new contract to deliver contact centre services for Transport for London Capita Capita has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years. 21/10/2025 2 Mins read News Customer experience Capita named as a ‘Major Contender’ in Everest Group’s CXM Services PEAK Matrix® Assessment 2025 Capita Capita has been named the leading Major Contender in the Everest Group’s 2025 CXM Services PEAK Matrix® Assessment 2025 EMEA. 08/10/2025 2 Mins read News Utilities Corporate information Customer experience Capita secures contract extensions with ScottishPower: a strategic partnership powering the future of customer experience Capita Capita’s Contact Centre subdivision has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process. 06/08/2025 2 Mins read News Artificial intelligence Corporate information Customer experience Digital & technology Capita leverages Salesforce’s Agentforce, aiming to become the UK’s leading agent-driven outsourcing solution Capita Salesforce announced that Capita is deploying Agentforce, Salesforce’s digital labour platform, to become the leading agentic BPO organisation in the UK. 11/06/2025 3 Mins read News Critical national infrastructure Telecoms, media & tech Corporate information Customer experience Digital & technology Capita secures contract with SP Energy Networks (SPEN) Capita Capita has secured a contract with SP Energy Networks (SPEN) to provide a telecoms Network Operating Centre for the next four years. 01/05/2025 2 Mins read News Customer experience Capita recognised as Leader in ISG Provider Lens Customer Experience Services 2024 Quadrant Capita Capita has been named a "Leader" in the ISG Provider Lens Contact Center - Customer Experience Services 2024 Quadrant. 10/10/2024 2 Min read News Pagination Current page 1 Page 2 Page 3 Next page Next › Last page Last »