Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Customer experience Clear filter Showing 21 search results Public services Transport Corporate information Customer experience Capita strengthens partnerships with leading brands in Ireland Capita Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands. 15/12/2025 3 Mins read News Financial services Collections Corporate information Customer experience Capita secures £33m contract extension with a leading UK financial services provider to support customers Capita Capita has secured a 3-year contract extension worth £33 million with a leading UK financial services provider to continue delivering critical contact centre services. 27/11/2025 2 Mins read News Telecoms, media & tech Contact centres Corporate information Customer experience Capita extends relationship with Samsung UK to provide support for consumer customers Capita Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK. 03/11/2025 2 Mins read News Artificial intelligence Corporate information Customer experience Digital & technology Capita launches The AI Catalyst Stack in drive to become the first AI-enabled BPO Capita Capita launches The AI Catalyst Stack, operationalising AI at scale and underpinning its ambition to become the first AI-enabled business process outsourcer (BPO). 27/10/2025 3 Mins read News Transport Contact centres Corporate information Customer experience Capita awarded new contract to deliver contact centre services for Transport for London Capita Capita has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years. 21/10/2025 2 Mins read News Customer experience Capita named as a ‘Major Contender’ in Everest Group’s CXM Services PEAK Matrix® Assessment 2025 Capita Capita has been named the leading Major Contender in the Everest Group’s 2025 CXM Services PEAK Matrix® Assessment 2025 EMEA. 08/10/2025 2 Mins read News Pagination Current page 1 Page 2 Page 3 Page 4 Next page Next › Last page Last »
