Business Analyst
Job ID: 10113841
Mumbai
Permanent
Work From Home
The Business Change Analyst is responsible for assisting and supporting the successful planning, delivery and implementation of business change initiatives in the organisation.
Job Description
Change Planning & Delivery – Support Project and/or Business Change Manager to create and maintain communications plan in relation to Business Change Management and provide guidance to project teams in the development of change management plans and communications.
Change Needs Analysis - Conduct analysis of business processes and systems to identify areas for improvement and change.
Communications & Training - Support Project and/or Business Change Manager to develop and maintain communication plans and in the delivery of training and development activities to ensure that staff can implement and maintain changes effectively.
Business Readiness – Provide support in preparing and updating business readiness criteria before implementation.
Stakeholder Management - Engages with stakeholders to collate information to formulate the stakeholder engagement plan. Work with business stakeholders and project teams to ensure that the changes are understood, planned, and implemented in a timely and efficient manner.
Risk & Benefit Management - Monitor and report on progress against change initiatives, identifying and escalating any issues or risks.
Continuous Improvement - Work with the Business Change Manager to ensure that lessons learned from change initiatives are captured and used to inform future activities.
About us

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.