Analyst - Guest Relations
Job ID: 10115384
Pune
Permanent
Office Based
Responsible for the delivery of FM services within capita managed buildings. To manage front of house services, to include, but not limited to; reception, conference room bookings, conference suite and event support ensuring all customers are greeted in a professional, friendly and courteous manner.
Job Description
Delivering support in the Capita FM arena for both Projects and BAU
To manage the service delivery contractors in your building(s)
To ensure that efficient data is captured in relation to QSM, and SLAs as required
Meet and greet visitors in a professional and courteous manner
To ensure the highest level of customer care is adhered to, at all times
Ensure that any customer complaints are promptly dealt with, and action taken to prevent reoccurrence
Manage and assist with meeting / conference room bookings
Provide assistance with internal and external events where necessary
To assist in all administrative team tasks and additional support services where applicable liaising with hospitality, cleaning, mailroom teams
Raise purchase orders where required
Equipment and Fleet management at all properties
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.