In today's interconnected world, the ability to share real-time data seamlessly across different departments and systems is paramount for efficient decision-making and providing quality services. Stoke-on-Trent's local authority has embraced this vision through the implementation of Capita’s Single View software, revolutionising the way data is accessed and utilised.

Stoke-on-Trent, a vibrant community-driven city, recognised the need to break down silos and enhance collaboration across various departments like education, social care, and youth offending. Led by the ICT & Digital, Strategy and Resources Directorate, Mark Stoker, (Business Systems Manager), and Gary Smith (Business Systems Analyst), they embarked on a strategic journey to leverage technology for greater efficiency and effectiveness.

Challenges and objectives:

The initial challenge faced by the local authority was the fragmented nature of data, residing in disparate systems and hindering holistic insights into individual cases. Recognising this, they sought a solution that could seamlessly integrate data from different sources in real-time, fostering a unified view of each case. The aim was to enhance collaboration, streamline processes, and empower frontline workers with comprehensive information.

Selecting Capita Single View:

After thorough evaluation, Stoke-on-Trent's local authority identified Capita Single View as the ideal solution to bridge the gap between various departments. Capita Single View promised to eliminate the silo mentality by providing a holistic view of a children and family records, thus breaking down barriers between education, social care, and youth offending systems. Moreover, its seamless integration with existing systems, such as Capita One, System C (Liquid Logic) and CACI (ChildView), ensured minimal disruption and maximum value for money.

Implementation journey:

The implementation journey was marked by collaboration, innovation, and meticulous attention to detail. With Gary and Mark leading the charge, the local authority swiftly set up live connections between key systems, ensuring real-time data feeds without the need for complex data warehouses. Their iterative approach allowed for rapid progress, with initial setup completed in just a week.

User experience and benefits:

The impact of Capita Single View on end-users has been profound. Social workers and education professionals now have instant access to critical information without the hassle of navigating multiple systems. This seamless experience has significantly enhanced efficiency, allowing users to focus more on delivering quality services, improving life chances, rather than data retrieval.

Future vision:

Looking ahead, Stoke-on-Trent aims to further leverage Capita Single View to address broader societal issues like food poverty and substance misuse.
By aggregating and analysing data across multiple complimentary internal and external systems at a macro level, the authority seeks to drive informed policy decisions and interventions, ultimately improving outcomes for the community.


Stoke-on-Trent's journey with Capita Single View exemplifies the power of real-time data sharing in transforming service delivery. By breaking down data silos and fostering collaboration, the authority has laid a foundation for more efficient, proactive, and impactful governance. As other local authorities embark on similar digital transformations, Stoke-on-Trent stands as a beacon of innovation and collaboration, showcasing the potential of technology to drive positive change at the grassroots level.

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