Capita leads the market in transformational outsourcing. We use our extensive capabilities  to deliver real benefits to our clients.

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Outsourcing - a powerful business tool 

Pile of stones 
Each year, more and more organisations outsource a growing range of activities. Why?


Quite simply, outsourcing delivers results. It's a proven tool in improving business performance and transforming customer services. 

As a flexible, committed outsourcing partner, we consistently bring our clients measurable service improvements. We transform and manage existing services. We create and run completely new service infrastructures. Our extensive capabilities and infrastructure enable us to step-up service efficiency, quality and flexibility, increase customer satisfaction and loyalty - and all at an agreed cost.

It works for our clients. And it works for the communities and customers they serve - currently some 33m people each year.

Outsourcing - delivering measurable benefits to our clients 

Jigsaw 

What we bring our customers:

  • Inspired productive people
  • Streamlined administration processes
  • Effective ICT
  • Innovation
  • Improved customer services

Supported by our extensive capabilities

  • Comprehensive range of expertise and resources
  • Extensive business centre network
  • Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore

Case study: Birmingham City Council 

Equipping Birmingham City Council with world-class technology.

Joint Venture Partnership sees 500% improvement in email speed and projected savings of £1bn over 10 years.