Outsourcing(BPO) & business process management(BPM) solutions UK

Who we are
We are the UK's leading provider of business process management and integrated professional support service solutions.
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We're listening
We listen to the needs and challenges of our clients and their customers.
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We're creating
We create unique, cost effective services that provide better customer experiences.
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and we're delivering
And we don’t just design these services, we also deliver them for our clients.

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Customer management

In addition to our commercial work with mobile operator O2 we've been supporting them in meeting their CR aims.

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We're the largest supplier of outsourced customer management services for a wide range of UK organisations.

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Making new staff welcome

We transferred 8,000 staff from a customer contact specialist - making it a positive experience was top of the agenda.

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Supporting a much-loved charity which needed to update its customer management operation and save money.

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Discover...

...more about your sector, the services we offer and how we can help.

Capita in Ireland

We're planning to double the number of people we employ in Ireland, from 800 to 1,600, over the next three years.

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Creating jobs

Providing jobs is just one of the ways we aim to make a positive impact through the services we deliver.

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Our services to Ireland

We support businesses across a variety of sectors in Ireland, helping them increase productivity and efficiency and reduce costs.

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Latest news and opinion

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Investors

We deliver organic growth by steadily developing our capability and scale, both internally and through complementary acquisitions across a number of growth markets.

To view our Annual Report 2012 visit our Investor site