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Capita approach to PIP assessments

18 July 2013

Why disabled people are at the heart of Capita’s assessments for the Personal Independence Payment (PIP)

At the beginning of June the Personal Independence Payment (PIP) replaced Disability Living Allowance (DLA) as part of the government’s welfare reforms.

The DLA was introduced over twenty years ago. The new benefit, PIP, is designed to support disabled people to live independent lives and includes a new face-to-face assessment and regular reviews. The government claims PIPs will target resources more effectively towards those who need it most.

Capita will be carrying out PIP assessments on behalf of the Department for Work and Pensions (DWP) in central England, Wales and for the Social Security Agency in Northern Ireland.

Capita already has a wealth of experience in the health and wellbeing sector. This includes delivering health recruitment assessments for Her Majesty’s Armed forces; carrying out ill health retirement medical assessments for the Civil Service Pension Division of the Cabinet Office and providing occupational health for the BBC.

As such, Capita’s health and wellbeing division has grown to include some of the most talented health and business professionals in the healthcare industry. 

The attention is now focusing on the recruitment of health professionals to deliver assessments for the new PIP benefit.

To ensure assessments better reflect today’s understanding of disability, Capita is looking to employ health professionals who have a clear understanding of the effects surrounding physical health, mental health and development disorders. Bringing together the assessor’s skills and professional integrity will enable them to build a rapport with claimants, and inspire confidence and trust in everyone who is assessed.

Capita’s approach in carrying out assessments is to actively involve disabled people in the way its services are designed and delivered. Capita is engaging with organisations of, and for, disabled people – building upon its knowledge base and gaining valuable insight into how services can be improved to best meet disabled people’s needs.

Dr Stephen Duckworth, the chief executive of Capita PIP Assessments, is himself a disabled person as are other members of the senior management team. The business hopes to lead by example and Stephen has pledged that in some parts of the business 40 per cent of the workforce will be made up of people with a disability.

It’s a big aspiration, but one which Capita is committed to achieving. The more disabled people employed, the more comfortable and confident staff will be in their cases and in their involvement with disabled people.

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