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Capita signs contract with UKBA

29 October 2012

Capita signs 'overstayers' contract with UK Border Agency

Capita plc has today signed a contract with the UK Border Agency to trace and contact overstayers and assist them in removing the barriers to their return to their home countries. The contract could be worth around £30m over 4 years, comprising an incentive based payment structure with payment-by-results elements based on a number of agreed outcomes.

The contract affects foreign nationals who have typically entered the UK on valid student or work visas but have subsequently been refused extensions and have either not left the UK or their return has not been tracked. Working closely with the UK Border Agency, Capita will:

  • increase the number of voluntary departures from this pool of cases;
  • assist the Agency contacting those who are in the UK by ‘phone, email, letter or other means as appropriate;
  • remind overstayers of the law and their obligations;
  • assist the progression of the cases to enforcement where the individual refuses to leave the UK voluntarily.

This contact management and casework contract brings together a range of complementary services already offered widely across the public and private sectors, including tracing services, data cleansing, and contact centre outreach

Alistair MacTaggart

Director, Capita secure border solutions

Alistair MacTaggart, director of Capita’s secure border solutions business, said: “Capita is built upon a foundation of successfully transitioning large, complex and critical services and then operating them on a long-term basis formed around strong partnerships. This contact management and casework contract brings together a range of complementary services already offered widely across the public and private sectors, including tracing services, data cleansing, and contact centre outreach. Brought together these represent a very powerful solution designed to tackle overstayers in an efficient and cost effective way for both the UK Border Agency and the taxpayer.”

This contract was previously announced, at preferred bidder stage, in July 2012.

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