Humanising digital CX: balancing automation and empathy Capita is leaning into AI for CX while keeping people at the centre of service. Kala Iyer, Head of Transformation, looks at how her teams balance automation with empathy. Read more
CX in EMEA: The five defining trends of 2025 We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections. Read more
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Statement re Exercise of settlement option Further to the transition agreement for two closed book Life & Pensions contracts with Royal London’s legacy business, the settlement option has been exercised.
Capita strengthens partnerships with leading brands in Ireland Capita has announced a series of contract extensions worth over €15m with some of Ireland’s most recognised brands.
Newsroom Home Newsroom Search by keywords and/or using the filtering options Enter a keyword Industry Central government Critical national infrastructure Defence Education Financial services Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Topic Artificial intelligence Automation Business growth Citizen experience Climate change Collections Complaints management Contact centres Corporate information Customer communications & digital services Customer experience Data and analytics Digital & technology Learning & development Pensions Placemaking Procurement Productivity Property and infrastructure Public safety Resilience Responsible business Social care Social value Vulnerability Workforce development Health Clear filter Showing 21 search results Health Corporate information Capita secures three-year extension to PCSE contract Capita Capita has agreed a three-year extension to continue to deliver the Primary Care Support England (PCSE) service on behalf of NHS England (NHSE). 12/05/2025 2 Mins read News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Capita plc Full Year Results 2022 Capita Capita Chief Executive Officer, Jon Lewis, has announced Capita plc’s Full Year Results 2022. 02/03/2023 3 Min reads News Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Central government Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Critical national infrastructure Defence Education Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Health Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Justice & policing Local government Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Pensions industry Public services Retail Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Telecoms, media & tech Transport Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Utilities Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Corporate information Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet Capita Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance sheet. 13/12/2022 4 Mins read News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Capita plc Half Year Results 2022 Capita Announcement of Capita plc Half Year Results 2022 05/08/2022 3 mins News Central government Critical national infrastructure Defence Education Health Justice & policing Local government Pensions industry Public services Retail Telecoms, media & tech Transport Utilities Corporate information Capita plc (Capita) first half in line with expectations and on track for the full year Capita Capita plc (Capita) first half in line with expectations and on track for the full year Trading performance 29/06/2022 2 mins News Health Corporate information Company news Capita secures 3-year extension to PCSE contract Capita Capita plc (‘Capita’) today announces it has secured a three-year extension with NHS England and NHS Improvement (NHSEI) to continue to fulfil the Primary Care Support England (PSCE) contract. 07/06/2022 3 Mins read News Pagination Current page 1 Page 2 Page 3 Page 4 Next page Next › Last page Last »
