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Central Heating Thermostat

Digital & technology

Smart cities

Capita extends smart meter licence contract

Capita
Capita has secured an extension to its Data Communications Company (DCC) Licence to manage the UK’s smart meter secure communications platform.
2 Mins read
News
AI-human

Corporate information

Digital & technology

Learning & development

Capita aims to enhance CX and staff skillset in 100-strong AI Academy

Capita
Capita has launched a new AI training Academy in partnership with Multiverse, delivering more than 100 AI apprenticeships to leverage AI responsibly.
3 Mins read
News
Man looking at phone

Corporate information

Digital & technology

Capita to transform its customer and citizen experience offerings with Generative AI capability in its contact centres

Capita
Capita has unveiled Agent Suite, a customer service Gen AI tool to streamline and enrich the experience for clients, their customers, citizens and agents.
2 Mins read
News
AI-human

Corporate information

Digital & technology

Capita advances approach to next-generation AI with Microsoft

Capita
Capita plc is leveraging GenAI solutions from Microsoft to transform the workplace for Capita colleagues, deliver better outcomes for clients, and help support growth.
2 Mins read
News
Man looking at phone

Artificial intelligence

Automation

Corporate information

Customer experience

Digital & technology

Capita collaborates with Amazon Web Services (AWS) to deliver a next generation contact centre and service excellence solution

Capita
Capita announces CapitaContact, leveraging Amazon Connect, the generative AI-powered contact centre solution from Amazon Web Services (AWS).
3 Mins read
News
School classroom

Education

Digital & technology

Learning & development

Developing collaboration and teacher professional learning using digital technologies with winners of the 2023 NI Schools ICT Excellence Awards

Capita
Capita, Microsoft, The Education Authority Northern Ireland & representatives from our winning schools met on 23rd March to celebrate innovation in Education in Northern Ireland.
3 Min reads
News

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