Customer Service Advisor

How would you like to work with a company who has been ranked as of the best places to work in Ireland by the Sunday Independent?

What you will do:

This is a key and exciting full-time role within our Eircode customer service contract. This role will suit an ambitious, self-motivated, meticulous and quality focused person. As part of a small team it’s a hands-on role that offers the successful applicant a variety of opportunities and responsibilities from dealing with incoming calls and emails ensuring customer service quality and excellence to expressing ideas for process and continuous service improvement.

The successful candidate will be based remotely and in our Clonakilty head office. Full training will be provided.

The role

• Be an Eircode expert - provide accurate and concise information to the public about Eircode via inbound and outbound channels - email, phone and post.

• Process all interactions with the public via our CRM system accurately and in line with existing processes.

• Deal with queries in a timely, professional and consistent manner while ensuring service delivery targets are met.

• Escalate to team seniors as required and ensure that data protection and GDPR best practice is adhered to.

• Provide support to the wider Eircode function through administrative and reporting tasks as required.

Your experience and attributes will include:

• Previous customer service experience is essential with the ability to take ownership and solve problems

• A highly methodical team player with excellent communication and organisational skills and a thorough attention to detail

• Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar

• Someone who can work well independently and collaboratively with access to a quiet private place to work at home with strong Wi-Fi signal and at least 10Mbps download speed.

• A positive and flexible approach with ability to work under pressure or in response to increased workloads

• Experience with Microsoft 365 Suite applications and data entry (desirable).

What’s in it for you?

• € 26,325 per annum

• 22 days’ holiday with the opportunity to buy extra leave

• Company matched pension, life assurance, a cycle2work scheme .....and plenty more!

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

About Capita Customer Solutions

Capita Customer Solutions is an established leader in the customer service outsourcing market with multiple major clients in both the public and private sectors. We have a strong reputation for the reliable delivery of bespoke, high-quality and flexible solutions in the areas of: Customer Service and Sales, Credit Management, Agribusiness, Quality Assurance, Finance Processing and multilingual working with well-known brands such as Electric Ireland, Bord Gais, Vodafone and Dublin Airport to name but a few.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.