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Our culture & values

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People are critical to our success and growth

They are at the core of our business, our culture and our values. We have over 68,000 employees working across 400 sites. To manage and support them effectively, we promote group-wide policies that focus on particular areas – equality and diversity, health and safety and our code of ethical conduct.

Integrity, honesty, and fairness are at the heart of Capita. We achieve success through the excellence of our people, our ethical behaviour and the quality and value of our services. We have a zero tolerance approach to bribery and corruption.

One company

The same principles apply to all employees, wherever they are, whatever their role.

Clear values

Close to 70% of our people have transferred into the company. We benefit from this continual inflow of new skills – it keeps us fresh and alive to new ideas. We make sure newcomers are properly integrated into the company by promoting a clear set of values deeply embedded in the business.

Engaging our people

Talking to our people regularly, listening to them, valuing them – this is the key to high productivity and high retention rates.

Recognising and rewarding performance

We pay particular attention to motivating our people to perform at peak by recognising their achievements and rewarding them appropriately.

Everyone’s in

We value proactive, self-motivating people with ideas, energy, commitment. And we encourage them by insisting that no doors are closed and every voice will be heard.