Our most crucial transformation skill is changing people and cultures: after all, 70% of our current 30,000 people came to us through a contract or acquisition. We aim to inspire people and make their working lives secure, productive and enjoyable. We’ve evolved our transfer procedures to help us create a motivated workforce that’s eager to embrace new ways of working:

• Communication techniques tailored to each organisation’s culture, scale and geographic spread
• Open communications so everyone understands objectives
• Appropriate consultation with employee representative groups
• Clear leadership and accountabilities to enable effective delivery
• Security of existing benefits
• Access to Capita’s range of employment benefits
• Opportunity to share in our future success through share ownership plans.

How do we transform people’s performance? We give them the support, skills and motivation they need. We encourage them to engage, grow and progress. We inspire them with our dynamic leadership style and entertaining but stretching incentive schemes.

We constantly strive to build a stable, happy, well motivated workforce that feels supported, valued and sensibly rewarded. Productivity, responsibility, performance and innovation thrives in this environment.

We look at each individual’s skills and aspirations, and provide whatever training and mentoring they need. We provide tailored, individual training either on the job or through a range of channels so that people can learn at their own speed and convenient times. Everyone has the opportunity to benefit from our IMPACT leadership and skills development programme, so they can progress in their careers with us.