Capita’s culture is entwined in to our operations in India allowing our staff to understand, learn about and engage in UK working practices, and to make the most of their considerable intellect and commitment. Our culture is at the heart of our success.

People are our business. Our staff performance and retention correlates directly to our ability to achieve key performance indicators and deliver customer satisfaction. Our whole HR strategy is geared to retaining and developing quality staff through our culture, rewards, training, support, career opportunities and working environment.

People focused management

We believe we are one of the most attractive employers in the industry.

In our 2007 employee satisfaction survey, run by a leading UK assessment company, our engagement index exceeded the ‘world class’ standard with a score of 85%. Our people tell us we’re markedly different from other Indian organisations. They value our emphasis on empowerment and openness for every individual: it’s a key reason for their commitment to Capita.

Developing the right skills for staff at all levels

The calibre of our staff and our long-term approach to training and development ensures our associates have the right skills that can be adapted to both common and specialised processes in different industries and functions.

To meet our customers’ needs, our dedicated training teams develop innovative and rigorous programmes of process and cultural training. In addition, to provide our staff with the training and development they need to continue to grow, we have a number of options available through our personal and management training programmes to include Capita’s Personal Development Programme, IMPACT and an Institute of Learning Management (ILM) accredited Management Training Programme (MTP).

Our offshore staff benefit from the diversity of opportunities to develop; our clients benefit from their mature attitude and breadth of experience.