Opinion

Monday

Presenteeism putting health and productivity at risk

Over two thirds (70%) of UK workers say it is becoming increasingly common for people to attend work while unwell, according to new research from Capita Employee Benefits.

03 May 2013

Efficient admin can relieve the burden

Giles Reid, sales director, Capita's local government services business discusses Capita's reader's survey with Local Government Chronicle magazine.

26 April 2013

Data driven public services - a review

Neil Mackin discusses this week's 'Data Driven Public Services' event, sponsored by Capita.

24 April 2013

Brits fail to plan for retirement due to confusion over pension terminology

More than half (53%) of people without a private pension say they would get one if they had a better understanding of how they work.

15 April 2013

Finding future capacity

Financial pressures have meant that local government has systematically reduced its capacity to engage with future challenges.

28 March 2013

Transformation - there is no silver bullet

Looking back over the last year, councils made heroic efforts to balance budgets while continuing to deliver much needed services to residents.

26 March 2013

Local authorities difficult customers say builders

Local authorities are the most difficult organisations to tender for, according to the latest survey by Constructionline, the UK’s largest and only government-backed pre-qualification service.

26 March 2013

Investing in customer service

Karen Clements, chief operating officer of Capita’s life and pensions business, was part of a panel of guest speakers at the Institute of Customer Services annual conference.

25 March 2013

Retail Distribution Review

Three months after changes to rules on commission came into effect under the requirements of the Retail Distribution Review, unintended consequences are starting to surface.

21 March 2013

The SARs debate

Capita comments on the debate surrounding insurers and Subject Access Requests versus GP reports.

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