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Spokespeople - biographies
The Capita Group Plc
Paul Pindar - Chief Executive
Occupational pensions
Mike Addenbrooke – Managing Director, Capita Hartshead
Life and pensions outsourcing
Steve Parkinson – Managing Director, Capita Life and Pensions
Insurance outsourcing
Richard Holland – Managing Director, Capita Insurance Services
Stockmarket activity and issues
John Roundhill – Corporate Services Director, Capita Registrars
Strategic partnerships with local authorities
Richard Marchant – Local Government Strategic Partnerships Director, Capita Group
Paul Pindar
Paul Pindar is Chief Executive of the Capita Group Plc, the UK’s market leader in providing Business Process Outsourcing (BPO) services. Capita offers its customers creative and integrated solutions to materially reduce costs, improve quality of service and, where possible, improve its clients’ overall business performance.
Paul qualified as a chartered accountant with Coopers & Lybrand in 1984. He joined Capita in 1987 following its management buyout from the Chartered Institute of Public Finance & Accountancy (CIPFA). Capita was floated on the USM in 1989 with a market value of £8m and is today a FTSE 100 company with a market capitalisation of £4.5bn. Shareholders have enjoyed a TSR of c.250 fold in Capita’s 18 years as a Plc. The Group’s revenues were £1.7bn in 2006 and it employs 28,000 staff.
Paul is also a non executive Director of Debenhams plc which listed on the LSE in May 2006 with an enterprise value of £3bn.
Mike Addenbroke
Mike has over 28 years’ experience working in the UK pensions industry, in both the public and private sectors. Specific areas of expertise include the management of large, often complex contracts, with particular focus on improving the service delivery to Capita Hartshead’s clients through regular monitoring of existing systems and processes. He is an active member and a Fellow of the Institute of Directors.
Before taking up his role as Managing Director, Mike worked as IT Manager, IT Director, Pensions Operations Director, and Business Development Manager
As Managing Director, Mike is responsible for providing leadership and direction to the Company and has overall responsibility for managing the Capita Group’s pensions administration portfolio of over 400 clients, serving more than 3 million members across the UK and Ireland.
He provides senior management with clear business direction and forward-thinking business plan strategy in respect of the development of operational performance, customer service, profit, sales revenue and cost management.
With responsibility for all client relationships, Mike ensures the level of service provided to customers and business partners is maintained or improved, including the fair and prompt treatment of complaints, accuracy and quality of information and delivery of agreed service level agreements and key performance indicators.
Steve Parkinson
Steve has over 26 years experience in the Life and Pensions market including significant time in senior management roles in Legal & General (L&G), Lincoln Financial Group and Capita.
During his time at L&G, he was Marketing Director of their IFA Division when they were successfully re-building their business and as such has a good understanding of their requirements for a provider to thrive in this distribution channel. The majority of his career at L&G was spent in the Sales & Marketing Environment interfacing with distribution channels on a regular basis.
At Lincoln, Steve played a major role in re-shaping the business following the sale of the direct sales force to Inter-Alliance and led a number of the initiatives that improved the service to both end customers and intermediaries significantly.
Steve ran the process that selected Capita as an outsource partner for Lincoln in 2002. Capita Life & Pensions Services Ltd (CLPS) was formed in August 2002 at which time Steve joined Capita and in January 2003 he became Managing Director of CLPS.
Steve is responsible for service delivery to Capita Life & Pensions’ existing clients and the further development of the business.
Richard Holland
Richard joined Capita in February 2003 as part of the acquisition of Aurora Corporate Services and is now managing director of Capita Insurance Services, responsible for a range of businesses ranging from those providing claims support to commercial and corporate clients to personal product lines through BDML Connect.
Richard qualified as a chartered accountant with KPMG in London in 1989, transferring to their Manchester office in 1990. He worked on a wide variety of audit, investigation and corporate finance advisory work, specialising in financial services, and left as a senior manager in 1995. Richard then spent two years working in a corporate finance advisory capacity in the North West before joining Independent Insurance to run their Operational Finance function in Cheadle in 1997. Richard’s role at Independent focussed on working closely with the business on a number of strategic projects and included being appointed a director of the group’s loss adjusting subsidiary, PCS.
Following the appointment of provisional liquidators in June 2001 Richard became a member of the Operations Board of Aurora Corporate Services, the company formed to manage the run off of Independent Insurance. He was instrumental in the successful sale of the organisation to Capita in February 2003 and, as operations director, managed the transition and integration into Capita.
Richard has an honours degree in Mathematics from Manchester University and is a Chartered Accountant. Richard is married with three children and lives in Wilmslow, Cheshire.
John Roundhill
John has board responsibility for two of our fastest growing young companies; Company Secretarial Services and Investor Relations Services.
John is a Fellow of the Institute of Chartered Secretaries and Administrators and was Chairman of the ICSA Registrars Group from 2005 to 2007.
Before joining Barclays Registrars in 1990 he was a stockbroker with Quilter Goodison & Co and Banque Paribas Capital Markets. John spent nine years managing operations for Capita Registrars and was latterly Head of Relationship Management.
Richard Marchant
Richard Marchant has been appointed to the newly created role of Local Government Strategic Partnerships Director. He will be responsible for overseeing Capita’s growing number of strategic partnerships with local government.
He will also provide support to new clients wishing to build sustainable partnerships that deliver long term objectives and growth.
He said: "Strategic partnerships between local government and the business sector have grown significantly in recent years. These partnerships are often long term and they need consistency and commitment throughout their life span. I will be fostering knowledge sharing and consolidation of local government activities across the Capita Group to make sure our strategic partnerships deliver what they need to now and in the future."
Richard spent 19 years in local government working with Leeds City Council before joining Capita in 1990.
He has held a number of senior management positions within the Group and has extensive experience in public and private sector partnerships.
In 2002, he became Managing Director for Capita Property Consultancy (renamed Capita Symonds in 2004) where he increased the business from 1,500 staff and a turnover of £95m to 3,700 people and a turnover of £210m by mid 2006.
Richard also led the development of Urban Vision, an innovative 12 year strategic partnership with Salford City Council