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Warrington Borough Council staff to go mobile

03/10/2006

Capita Mobile Solutions, a Capita Software Services business, today announced that it has won a contract to supply Warrington Borough Council’s revenues and benefits department with a mobile working solution. The contract, worth £32,000, is for the provision of the Streetwise revenues and benefits modules, and is planned to go live in autumn 2006. This is partly funded for the Council by the Department for Work and Pensions’ (DWP) Performance Standards fund.

The Streetwise solution includes the provision of a benefit verification framework and interventions module, as well as Council Tax and NDR inspections modules. This will provide Warrington Borough Council’s remote staff with an easy-to-use device to update information, such as personal details and payments, electronically when on site – for example at a citizen’s home. The core ‘back office’ revenues & benefits management systems will be seamlessly updated over a secure, wireless connection, removing the need for the remote worker to return to the office. This will enable the Council to increase the number of visits and ensure the timeliness of information, resulting in an increasingly efficient service delivery which will benefit both employees and citizens of Warrington Borough Council.

Phil Kennedy, Head of Revenues and Benefits at Warrington Borough Council, said: “ We are working in close partnership with Capita Mobile Solutions to implement this innovative approach to gathering customer information. This will be the first fully mobile initiative to be in operation within the Council and we anticipate it will deliver real improvements for all”.

Stephanie Coward, Business Manager at Capita Mobile Solutions, said: “We are delighted to be implementing our Streetwise solution at Warrington. This contract highlights the success of the Capita Mobile Solutions product suite and we look forward to enhancing service delivery to the benefit of the Council as well as the local citizens.”

Warrington Borough Council employees will receive full system training and support from a technological as well as a business process perspective.

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For further information, please contact:

Capita Press Office, 0870 2400 488

Capita Mobile Solutions offers corporate and managed service solutions which allow staff to carry out day-to-day duties remotely, either from their home or directly from an ‘on site’ location. Its Streetwise Mobile Computing solutions applications suite incorporates the business functions of revenues, benefits, housing services and education. Capita Mobile Solutions has been part of Capita Software Services since 2003 and is a registered supplier of Project Nomad which is dedicated to mobile and flexible working in local authorities.

More information is available online at www.capitamobile.co.uk

Capita Software Services incorporating the Academy suite of products is a leading supplier of revenues, benefits, payment collection, income management, eGovernment and integrated housing management systems within the public sector and social housing marketplace. As a division of The Capita Group Plc, the company has seen strong and consistent growth since its inception in 1994, with over 500 installations in local government and housing associations.

More information is available online at www.capita-software.co.uk

The Capita Group Plc is the UK’s leading provider of integrated professional support service solutions. The Group’s service capabilities encompass customer services, financial services, human resource services, software services, systems and strategic support and property services delivered to both public sector and private organisations. With over 26,000 employees at more than 250 offices across the UK and Ireland, Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2005 of £1,436 million.

Further information on The Capita Group Plc can be found at: www.capita.co.uk