Capita contract to bring the Council an anticipated £4.6million in savings over five years
The London Borough of Brent and Capita today announce the signing of a contract for the provision of council tax and business rates administration and the supporting IT services. The contract is worth £15 million over five years, with an option to extend for a further three years. As part of the partnership, Capita will deliver a guaranteed collection rate for council tax and an anticipated £4.6 million in savings for the Council over the initial term of the contract.
Capita will be helping the Council to improve processes and support the objectives of its ‘One Council’ programme which is designed to deliver value for money while ensuring excellent service delivery. Capita will also be investing in new technology to enhance data collection and utilise new software, as well as implementing new customer service solutions.
Cllr Muhammed Butt, London Borough of Brent lead member for corporate resources, commented: “Our partnership with Capita will help Brent to make significant savings while also continuing to deliver constantly improving collection rates and excellent customer services.”
Mark Chapman, director, Capita Local Government Services, commented: “Capita’s range of capabilities across the back office means that we are able to guarantee savings for our customers. Many local authorities are having to take more radical measures to meet the financial challenge they are facing and we look forward to working with the London Borough of Brent to deliver continuous savings and service improvements.”
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Notes to Editors:
Capita Local Government Services, part of the Capita Group Plc, specialises in providing support, advice and resources to local authorities throughout the United Kingdom. Capita Local Government Services offers an extensive range of services including council tax administration and collection; housing benefit and revenues resources; ICT and software services; contact centre solutions; financial and treasury services and national non-domestic rates administration.
The Capita Group Plc is the UK’s leading provider of BPO and integrated professional support service solutions. With 37,000 people at more than 350 sites, including 64 business centres across the UK, Ireland, the Channel Islands and India, the Group uses its expertise, infrastructure and scale benefits to transform its clients’ services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2010 of £2,744 million. Further information on The Capita Group Plc can be found at: http://www.capita.co.uk