Capita Software Services has been selected by Swan Housing Group to provide the web-based application, Capita Support. This will enable the Group and its service users to benefit from personalised instant access to housing and support services. The software will also assist Swan Housing in improving service delivery and developing a productive and efficient mobile workforce, using digital pens to capture handwritten notes on handheld computers.
The seven-year contract will see Swan Housing offer its service users access to an end-to-end housing service, including support with the assessment procedure. Its support officers will use digital pens in conjunction with Capita Support to complete all housing support plans and assessments. The information collected will be fed into one central point, holding all service user and service information. The system will enable third party agencies to refer to and have direct access to the system to streamline the housing process and contribute towards the Supporting People agenda. This will encourage a collaborative approach and improved visibility of how citizens are being supported.
Shalene Guildford, support services manager at Swan Housing commented, “Our Supported Housing Team provides support to a wide range of service users within their homes. To meet the needs of our customers and ensure a high quality of service is delivered we are constantly exploring and investing in new leading edge technology available for remote working. We recently carried out an evaluation exercise of our IT requirements and Capita’s innovative system most closely matched our requirements.”
Roger Birkinshaw, housing director of Capita Software Services, said: “We are confident that we are providing Swan Housing with a true case management system for all their clients receiving support services. This application is a one-stop shop of information for users which encourages efficient reporting and reduces duplication of work. The adoption of digital pens is a refreshing and exciting development for a supported housing team and our aim is to ensure Swan Housing benefits fully from this system.”
Shalene Guildford at Swan Housing, added: “Due to the nature of their roles, our staff are required to work out of the office the majority of the time. However, it is key for them to maintain regular communication with the office and other agencies throughout their working day and this is where we believe Capita can provide real value.”
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Capita Software Services attributes its position as the leading supplier of software solutions to the public sector and housing marketplace, to its strong partnership approach. It works closely with customers to provide tailored systems in the disciplines of customer services, mobile technology, payment collection, income management, integrated housing management, revenues and benefits processing and services and policy training. Capita Software Services’ customers benefit from a bespoke service, helping them to streamline their processes and deliver a high performance citizen-centric service
As a division of the Capita Group Plc, the company has experienced strong and consistent growth since its inception in 1994 and works with over 70 per cent of local authorities in the UK. Further information on Capita Software Services can be found at: www.capita-software.co.uk
The Capita Group Plc is the UK’s leading provider of BPO and integrated professional support service solutions. With 36,800 people at more than 250 sites, including 60 business centres across the UK, Ireland, the Channel Islands and India, the Group uses its expertise, infrastructure and scale benefits to transform its clients’ services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2009 of £2,687 million. Further information on The Capita Group Plc can be found at: www.capita.co.uk