The Capita Group and DSG international plc (DSGi) contact centre has won the prestigious ‘European Call Centre of the Year’ award at the Contact Centre Focus (CCF) European Call Centre Awards, which was held this year on Tuesday 16th September.  As well as receiving the main award on the night, the partnership also took the ‘Best Large Call Centre’ and ‘Best Outsourced Partnership’ awards.

The 900 seat, 16 million customer contact centre, is operated by Capita in Sheffield for their business partner DSGi. They have delivered real improvements in customer service through a joint commitment to transform the customer experience which has resulted in raising overall satisfaction levels as well as one-call fix rates.

The awards, which are widely held to be the most prestigious in the industry, recognised how Capita and DSGi have worked closely together to enable them to respond to changing customer demand in a difficult market. The partnership was also praised for their delivery of innovative solutions and the commitment and expertise of the workforce.

John Senior, programme director at Capita commented: ‘We are very proud of what we have achieved with this partnership and we are very grateful for the recognition our staff have received.  It is their hard work and contribution that help to make our partnership with DSGi such a success.  We will continue to strive towards excellence and are very much looking forward to next year’s awards.’

Steve Campbell, Group service delivery director at DGSi commented: ‘We set out to deliver improvements to our customers and we are pleased that our partnership with Capita has achieved this. We are both committed to ongoing reassessment of our mode of operation to ensure that we continue to deliver the highest standards of service for our customers.’

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The Capita Group Plc is the UK’s leading provider of integrated professional support service solutions.  The Group’s service capabilities encompass customer services, financial services, human resource services, software services, systems and strategic support and property services delivered to both public sector and private organisations.  With over 32,200 employees at more than 300 offices across the UK, Ireland and India, Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2007 of £2,073 million.

Further information on The Capita Group Plc can be found at: http://www.capita.co.uk