Further services rolled out at new unitary authority
Capita Software Services announces that its revenues and benefits software is live and already benefitting staff and citizens at the new unitary authority Cornwall Council. Now that data from the six district councils is combined on a single system, staff can process information about citizens across Cornwall from any of the Cornwall Council offices, enabling the improvement and standardisation of customer service and processing methods.
Cornwall Council is using the software to administer 53,622 live benefit claims, council tax payments for 252,675 properties and business rates payments for 27,273 properties. The successful roll-out of Capita’s revenues and benefits software follows the smooth implementation of Capita’s payment management system in time for the launch of Cornwall Council in April 2009. Capita is also discussing the implementation of a housing software solution with the council.
Mark Read, head of revenues and benefits at Cornwall Council, said: “Capita has been fantastic throughout the process, delivering on time and within budget. It’s been a real partnership exercise.”
Paul Millard, operations director at Capita Software Services, said: “We are really pleased with the way our team has worked with the Cornwall Council staff to continue our record of smooth migrations. We look forward to a long and successful partnership with Cornwall Council.”
Before implementing the Capita solution, Cornwall Council reviewed the revenues and benefits software marketplace. The decision to go with Capita was made because the feedback from the district councils already using Capita’s revenues and benefits software was so positive.
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Capita Software Services attributes its position as the leading supplier of software solutions to the public sector and housing marketplace, to its strong partnership approach. It works closely with customers to provide tailored systems in the disciplines of customer services, mobile technology, payment collection, income management, integrated housing management, revenues and benefits processing and services and policy training. Capita Software Services’ customers benefit from a bespoke service, helping them to streamline their processes and deliver a high performance citizen-centric service.
As a division of the Capita Group Plc, the company has experienced strong and consistent growth since its inception in 1994 and works with over 70 per cent of local authorities in the UK. Further information on Capita Software Services can be found at: www.capita-software.co.uk
The Capita Group Plc is the UK’s leading provider of BPO and integrated professional support service solutions. With 36,800 people at more than 250 sites, including 60 business centres across the UK, Ireland, the Channel Islands and India, the Group uses its expertise, infrastructure and scale benefits to transform its clients’ services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE100 with revenues for 2009 of £2,687 million. Further information on The Capita Group Plc can be found at: www.capita.co.uk