Local government

Transformation of public services remains a top priority for our partnerships in local government. 

Working with local government over the past 25 years we have built up expertise across the spectrum of services typically delivered by local authorities. As authorities seek alternative ways of providing services, we are working with them to set new standards in delivering services to their citizens.

Drivers for outsourcing include:

  • Increased pressure to deliver efficiencies and value for money in the economic downturn
  • The challenging goals of the 2007 Comprehensive Spending Review, including 3% annual efficiency targets and establishing shared services
  • Requirement to respond to socio-economic and demographic issues such as ageing communities in areas with lower revenue collection
  • Local Government White Paper requirements to transform services and provide more flexibility and choice to local communities
  • Gershon Efficiency Review
  • Lyons Review
  • Local Government Financial Settlement – the toughest for more than a decade – increasing pressure on local authorities to find new ways of delivering services
  • Increased pressure to report progress against targets more transparently.
Fast facts
Market leader

Capita is No. 1 provider of BPO services to local government

Revenue by market (%)

Local government accounted for 20% of our revenues in 2008

Case study: Birmingham City Council 

Our joint venture with Birmingham City Council will transform the way the council operates, leading to savings of £1bn over 10 years.